Nakia Dobson
Richmond
Summary
Resourceful Unit Director known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and decision-making to drive unit success and improve outcomes. Committed to fostering positive work environments and leading by example.
Overview
15
15
years of professional experience
1996
1996
years of post-secondary education
Work History
Unit Director
Bojangles' Restaurants
Henrico
08.2023 - Current
- Managed daily operations and ensured compliance with health standards.
- Trained staff on customer service and food safety protocols.
- Oversaw inventory management and coordinated supply orders.
- Conducted performance evaluations and provided feedback to team members.
- Collaborated with kitchen staff to maintain quality food preparation standards.
- Resolved customer complaints promptly to ensure satisfaction.
- Scheduled employee shifts to optimize labor efficiency and coverage.
Front End Manager
Food Lion
Henrico
02.2020 - 08.2023
- Oversaw daily front-end operations to ensure smooth customer service experiences.
- Managed cash handling procedures to maintain accuracy and security.
- Managed customer complaints and rectified issues to complete satisfaction.
Executive Housekeeping Manager
Hilton
Richmond
02.2018 - 03.2023
- Managed daily operations of housekeeping department to ensure service excellence.
- Trained and mentored staff on cleaning standards and procedures.
- Coordinated scheduling and staffing for optimal workflow efficiency.
- Implemented inventory control measures for cleaning supplies and equipment.
- Conducted regular inspections to maintain high cleanliness standards.
- Collaborated with other departments to support guest satisfaction initiatives.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
General Manager
McDonald’s
Richmond
03.2011 - 03.2023
- Directed daily operations to ensure efficient restaurant management.
- Managed team scheduling to optimize staff coverage and performance.
- Implemented training programs to enhance employee skills and service quality.
- Ensured compliance with health and safety regulations across all restaurant areas.
- Developed marketing initiatives to increase customer engagement and sales.
- Analyzed sales data to identify trends and inform operational strategies.
- Facilitated team meetings to promote communication and address challenges effectively.
Education
George Wythe High School
Richmond, Va Skills
- Inventory control
- Employee training
- Customer service
Timeline
Unit Director
Bojangles' Restaurants
08.2023 - Current
Front End Manager
Food Lion
02.2020 - 08.2023
Executive Housekeeping Manager
Hilton
02.2018 - 03.2023
General Manager
McDonald’s
03.2011 - 03.2023
George Wythe High School