Na'kia Hunter
Portsmouth
Summary
Dynamic and results-driven professional with experience at Amazon and Walmart, excelling in shipment unpacking and complaint resolution. Proven ability to enhance customer satisfaction through active listening and critical thinking. Adept at efficiently managing logistics and ensuring timely delivery of products while maintaining high standards of service.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
10.2024 - Current
- Consistently lifted materials weighing as much as [50+] pounds.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Strapped items down over protective padding to secure throughout transportation.
Customer Service Representative
Walmart
10.2023 - 10.2024
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Dietary Aide
Kingdom Of Faith (church)
06.2021 - 06.2023
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Education
High School Diploma -
I.C Norcom High School
Portsmouth, VA06-2024
Skills
- Shipment unpacking
- Loading and unloading
- Cycle counting
- Shipping and receiving
- Scheduling
- Complaint resolution
- Critical thinking
- Order fulfillment
- Active listening
- Food handling safety
- Patient communication
- Product restocking
Certification
Cpr Certification
Timeline
Warehouse Worker
Amazon
10.2024 - Current
Customer Service Representative
Walmart
10.2023 - 10.2024
Dietary Aide
Kingdom Of Faith (church)
06.2021 - 06.2023
High School Diploma -
I.C Norcom High School