Nakisha Adams
Hampton
Summary
Implemented innovative solutions that led to significant operational improvements, demonstrating a commitment to compliance and a results-driven leadership approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
LIEBHERR USA
07.2021 - Current
- Lead a team of 3 Supervisors, 4 Leads, & 30-40 Warehouse Associates in the main distribution center for Liebherr US in Newport News, Virginia. This center supplies parts for all 9 divisions of Liebherr.
- Maintains & assures proper use of the company Enterprise Resource Planning (ERP) system for the transaction of sales, purchase receipt, shipping & re-distribution requirements.
- Establishes effective communication channels between warehouse personnel & other departments.
- As the Operations Manager for the main US warehouse, I develop and implement best practices, solutions, standards, policies, and resolutions for all Liebherr US warehouses.
- Devises & monitors warehouse/productivity KPIs.
- Assists my team with analyzing the warehouse workload to estimate worker hours to create schedules that meet both internal and external needs for Receiving, Warehouse, Shipping & machine dealers.
- Use functional expertise to devise training material, work instructions and/or assist with problem resolution.
- Hires, performance manages, & trains those under my immediate supervision.
- Provides training to others (internal/external) on relative warehouse functions.
- Monitors revenues and/or expenses to ensure sound fiscal responsibilities.
- Implements measures to ensure overall inventory integrity in the warehouse (>98% Accuracy).
- Maintains oversight of the warehouse 6S program (Sort, Set in Order, Shine, Standardize, Sustain, Safety).
- Recommends capital expenditures for acquisition of new equipment & projects to increase efficiency and services.
- Develops and oversees implementation of plans for facility modifications and expansion, such as equipment purchases and changes in space allocation and structural designs for the warehouse.
- Plans and oversees implementation of improvements to internal hardware or software related to warehouse operations.
- Organizes & manages the work of subordinate staff to ensure work was accomplished in a manner consistent with organizational requirements & guidelines.
- Fosters vendor relationships to expand product options & save costs.
- Interacts with logistics partners to achieve on-time delivery & to minimize freight costs.
OPERATIONS MANAGER, INBOUND/OUTBOUND
TARGET DISTRIBUTION
01.2020 - 07.2021
- Oversaw daily operations of inbound and outbound teams, ensuring efficient distribution processes at target warehouse in Suffolk, Virginia.
- Oversaw comprehensive hiring processes and performance management strategies for inbound and outbound teams, driving professional development for 50-60 associates and 3 leads.
- Evaluated productivity data and delivered actionable insights to senior management for enhanced operational efficiency during shifts.
- Formulated and executed targeted strategies to enhance shift productivity.
- Assessed and strengthened safety measures in alignment with established policies to mitigate accidents and injuries.
- Facilitated and conducted weekly gemba walks to enhance inter-team collaboration.
LOGISTICS GOODS FLOW MANAGER
IKEA NORTH AMERICA
10.2018 - 01.2020
- Orchestrated planning, organization, and monitoring of store goods flow to enhance operational efficiency.
- Managed logistics operations to optimize store capacity, ensuring effective space allocation, equipment upkeep, and workforce efficiency.
- Collaborated with store distribution services and corporate business partners to optimize budget allocation and reduce overall supply chain expenses.
- Designed and executed logistics protocols for IKEA US, defining criteria for supplier interactions, including damage tolerance and delivery timelines.
- Analyzed store performance metrics and implemented initiatives to sustain profitability and operational efficiency.
- Utilized client survey insights to design and implement initiatives aimed at fostering ongoing business expansion.
- Evaluated and ensured compliance with environmental health and safety standards to promote a safe shopping environment.
- Facilitated recruitment, performance evaluation, and skill enhancement initiatives to strengthen IKEA management capabilities.
- Directed logistics preparation and flow management activities to ensure efficient supply chain processes.
- Leveraged 17 years of expertise at IKEA North America to enhance customer experiences and streamline processes.
EFFICIENT GOODS FLOW TRAINER
IKEA
01.2017 - 01.2018
- Executed logistics training programs and optimized goods flow strategies for 13 IKEA retail stores across the U.S.
- Facilitated operational efficiency and safety compliance improvements for newly assigned store leadership teams.
- Facilitated guidance and training for personnel on new and enhanced WMS functions to improve operational performance.
- Evaluated performance standards to formulate actionable plans for goal achievement.
- Assisted in managing operations across 13 US stores. Supported team members in achieving daily sales goals. Contributed to maintaining store standards and customer satisfaction.
LOGISTICS PREPARATION & FLOW MANAGER
IKEA
01.2012 - 01.2017
- Coordinated logistics activities, including inbound receiving and outbound order processing, to optimize customer order fulfillment and streamline delivery operations.
- Coordinated task assignments for two salaried managers, five leads, and 80-90 hourly employees to ensure balanced inflow and outflow management.
- Directed talent acquisition, career progression, and professional development strategies for managerial roles in logistics.
- Collaborated with executive leadership team to implement store-wide strategies and improve performance.
- Managed adherence to inventory cycle counting guidelines while facilitating efficient logistics and product management across the store.
- Implemented comprehensive training programs and performance management strategies to optimize logistics operations for team members and colleagues.
- Managed operational safety and maintenance protocols for store material handling equipment, fostering a secure environment for equipment use and goods transport.
- Collaborated with EGF Learning Network to establish best practices and training methodologies for optimizing goods flow in IKEA US retail logistics operations.
GOODS INFLOW MANAGER
IKEA
01.2009 - 01.2012
- Oversaw receiving and overnight stocking operations for one of the largest IKEA stores in the U.S.
- Oversaw delegation of daily replenishment and receiving tasks to a team of 40-50 employees, including 3 team leaders.
- Directed recruitment, advancement, and training initiatives for staff in receiving and replenishment operations.
- Facilitated coaching and performance management initiatives for supervised employees.
- Developed weekly schedules utilizing Kronos software to optimize workforce management.
- Facilitated communication with store departments, executive leadership, and transport planners through email and phone correspondence. Organized and scheduled meetings to enhance collaboration and information sharing.
GOODS OUTFLOW MANAGER
IKEA
01.2006 - 01.2009
- Oversaw delegation of daily workload to seven home delivery and full-service warehouse employees.
- Oversaw performance management and training initiatives for supervised employees.
- Developed and implemented weekly work schedules utilizing Kronos software.
- Facilitated interdepartmental communication through email, phone correspondence, and scheduled meetings.
- Assisted in transitioning all IKEA US stores to a single home delivery service provider. Supported implementation of routines and contractual guidelines from corporate office and transport service provider. Participated in regular update meetings and provided feedback throughout the process.
- Facilitated daily communication and organized regular meetings with transport service providers to uphold quality standards.
- Evaluated and authorized weekly home delivery invoices for accuracy and compliance.
- Engineered and executed projects aimed at enhancing operational efficiency through manual KPI measurements for picking accuracy and time to pick.
- Designed and executed activities and events to enhance overall store sales through effective home delivery services.
CHIEF CLERK
CSX TRANSPORTATION
01.2007 - 01.2008
- Executed procurement processes through Oracle ERP system to facilitate prompt fuel distribution for CSX and MARC commuter locomotives operating within Baltimore division.
WAREHOUSE STOCK PERSON
CSX TRANSPORTATION
01.2005 - 01.2007
- Used the ORACLE ERP system for procuring parts & supplies used for the repair, maintenance, & service of train equipment.
- Unloaded trucks using a sit-down combustion forklift, sorted parts, & stocked the shelves as needed.
- Pulled orders for parts or supplies as needed.
WAREHOUSE COORDINATOR (LEAD)
IKEA
01.2004 - 01.2006
- Delegated the workload to 5-7 employees daily in the areas of Full Serve Warehouse, Self-Serve Warehouse, & Receiving/Replenishment.
- Created weekly work schedules using Microsoft Excel.
- Communicated with other departments via email and phone correspondence.
- Created reports using Excel & IKEA specific software (OIMS) to maintain the integrity of warehouse inventory.
- Devised and implemented projects to improve efficiency such as moving an entire product range from Full Serve to Self-Serve based on historical sales data, analysis, & forecast.
MANUAL BRIDGE OPERATOR
CSX TRANSPORTATION
01.2002 - 01.2005
- Manually & safely operate a railroad swing bridge at Curtis Creek to allow trains to transport material from CNX Coal Pier to CSX Curtis Bay Yard for distribution.
WAREHOUSE ASSOCIATE
IKEA
01.2002 - 01.2004
- Pulled customer orders & ensured the overall cleanliness of the full-serve warehouse.
- Completed projects to ensure the integrity of warehouse inventory.
- Received & restocked store merchandise using a manual pallet jack, counterbalance electric forklift, order picker, or reach truck.
- Used IKEA WMS (OIMS) software to perform daily functions such as researching parts locations & reports showing stock availability.
- Note: I worked for CSX Transportation and IKEA simultaneously for 7 years. I started at CSX in 2002 but was furloughed for 3 months due to insufficient seniority (union position). During this period, I joined IKEA as a warehouse associate. Although the position was expected to last only 3 months, I continued working with IKEA after gaining enough seniority at CSX to hold my position year-round. With flexible managers, I worked full-time at both companies for 7 years. Eventually, increased responsibilities required me to choose between them. I left CSX in 2008 and accepted a promotion and relocation to IKEA Paramus, New Jersey in 2009. There is an overlap with CSX and IKEA during this time.
Education
TEMPLE UNIVERSITY - ARCHITECTURE
TEMPLE UNIVERSITY
Philadelphia, PA06.1997
HIGH SCHOOL DIPLOMA - undefined
JOPPATOWNE HIGH SCHOOL
Joppa, MD05.1996
Skills
- Strategic Planning & Execution
- Training & Development
- Team building & leadership
- Logistics & Warehouse oversight
- ERP & WMS software
- Budget controls
- Results Oriented
- Lean principles
- Safety oversight & compliance
- Process improvement
- Communication
- Inventory management
- Reporting & correspondence
- Resource allocation
Certification
- Certified MHE Operator (Class I, II, III, IV and some V)-acquired 2019
- Certified in Situational Leadership- acquired 2019
- 5S Certification- acquired 2021
- IVES Certified Power Equipment Trainer-acquired 2019
- Bureau of Dangerous Goods 49 CFR, IMDG, & IATA Shipper Certifications- thru 2026
- Crestcom- L.I.F.T. Program Certified acquired in 2021
Timeline
OPERATIONS MANAGER
LIEBHERR USA
07.2021 - Current
OPERATIONS MANAGER, INBOUND/OUTBOUND
TARGET DISTRIBUTION
01.2020 - 07.2021
LOGISTICS GOODS FLOW MANAGER
IKEA NORTH AMERICA
10.2018 - 01.2020
EFFICIENT GOODS FLOW TRAINER
IKEA
01.2017 - 01.2018
LOGISTICS PREPARATION & FLOW MANAGER
IKEA
01.2012 - 01.2017
GOODS INFLOW MANAGER
IKEA
01.2009 - 01.2012
CHIEF CLERK
CSX TRANSPORTATION
01.2007 - 01.2008
GOODS OUTFLOW MANAGER
IKEA
01.2006 - 01.2009
WAREHOUSE STOCK PERSON
CSX TRANSPORTATION
01.2005 - 01.2007
WAREHOUSE COORDINATOR (LEAD)
IKEA
01.2004 - 01.2006
MANUAL BRIDGE OPERATOR
CSX TRANSPORTATION
01.2002 - 01.2005
WAREHOUSE ASSOCIATE
IKEA
01.2002 - 01.2004
TEMPLE UNIVERSITY - ARCHITECTURE
TEMPLE UNIVERSITY
HIGH SCHOOL DIPLOMA - undefined
JOPPATOWNE HIGH SCHOOL