Nakisha Adams
Hampton
Summary
Implemented innovative solutions that led to significant operational improvements, demonstrating a commitment to compliance and a results-driven leadership approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
LIEBHERR USA
Newport News, VA
07.2021 - Current
- Lead a team of 3 Supervisors, 4 Leads, & 30-40 Warehouse Associates in the main distribution center for Liebherr US in Newport News, Virginia. This center supplies parts for all 9 divisions of Liebherr.
- Maintains & assures proper use of the company Enterprise Resource Planning (ERP) system for the transaction of sales, purchase receipt, shipping & re-distribution requirements.
- Establishes effective communication channels between warehouse personnel & other departments.
- As the Operations Manager for the main US warehouse, I develop and implement best practices, solutions, standards, policies, and resolutions for all Liebherr US warehouses.
- Devises & monitors warehouse/productivity KPIs.
- Assists my team with analyzing the warehouse workload to estimate worker hours to create schedules that meet both internal and external needs for Receiving, Warehouse, Shipping & machine dealers.
- Use functional expertise to devise training material, work instructions and/or assist with problem resolution.
- Hires, performance manages, & trains those under my immediate supervision.
- Provides training to others (internal/external) on relative warehouse functions.
- Monitors revenues and/or expenses to ensure sound fiscal responsibilities.
- Implements measures to ensure overall inventory integrity in the warehouse (>98% Accuracy).
- Maintains oversight of the warehouse 6S program (Sort, Set in Order, Shine, Standardize, Sustain, Safety).
- Recommends capital expenditures for acquisition of new equipment & projects to increase efficiency and services.
- Develops and oversees implementation of plans for facility modifications and expansion, such as equipment purchases and changes in space allocation and structural designs for the warehouse.
- Plans and oversees implementation of improvements to internal hardware or software related to warehouse operations.
- Organizes & manages the work of subordinate staff to ensure work was accomplished in a manner consistent with organizational requirements & guidelines.
- Fosters vendor relationships to expand product options & save costs.
- Interacts with logistics partners to achieve on-time delivery & to minimize freight costs.
OPERATIONS MANAGER, INBOUND/OUTBOUND
TARGET DISTRIBUTION
Suffolk, VA
01.2020 - 07.2021
- Oversaw daily operations of inbound and outbound teams, ensuring efficient distribution processes at target warehouse in Suffolk, Virginia.
- Oversaw comprehensive hiring processes and performance management strategies for inbound and outbound teams, driving professional development for 50-60 associates and 3 leads.
- Evaluated productivity data and delivered actionable insights to senior management for enhanced operational efficiency during shifts.
- Formulated and executed targeted strategies to enhance shift productivity.
- Assessed and strengthened safety measures in alignment with established policies to mitigate accidents and injuries.
- Facilitated and conducted weekly gemba walks to enhance inter-team collaboration.
LOGISTICS GOODS FLOW MANAGER
IKEA NORTH AMERICA
Norfolk, VA
10.2018 - 01.2020
- Orchestrated planning, organization, and monitoring of store goods flow to enhance operational efficiency.
- Managed logistics operations to optimize store capacity, ensuring effective space allocation, equipment upkeep, and workforce efficiency.
- Collaborated with store distribution services and corporate business partners to optimize budget allocation and reduce overall supply chain expenses.
- Designed and executed logistics protocols for IKEA US, defining criteria for supplier interactions, including damage tolerance and delivery timelines.
- Analyzed store performance metrics and implemented initiatives to sustain profitability and operational efficiency.
- Utilized client survey insights to design and implement initiatives aimed at fostering ongoing business expansion.
- Evaluated and ensured compliance with environmental health and safety standards to promote a safe shopping environment.
- Facilitated recruitment, performance evaluation, and skill enhancement initiatives to strengthen IKEA management capabilities.
- Directed logistics preparation and flow management activities to ensure efficient supply chain processes.
- Leveraged 17 years of expertise at IKEA North America to enhance customer experiences and streamline processes.
EFFICIENT GOODS FLOW TRAINER
IKEA
US
01.2017 - 01.2018
- Executed logistics training programs and optimized goods flow strategies for 13 IKEA retail stores across the U.S.
- Facilitated operational efficiency and safety compliance improvements for newly assigned store leadership teams.
- Facilitated guidance and training for personnel on new and enhanced WMS functions to improve operational performance.
- Evaluated performance standards to formulate actionable plans for goal achievement.
- Assisted in managing operations across 13 US stores. Supported team members in achieving daily sales goals. Contributed to maintaining store standards and customer satisfaction.
LOGISTICS PREPARATION & FLOW MANAGER
IKEA
Brooklyn, NY
01.2012 - 01.2017
- Coordinated logistics activities, including inbound receiving and outbound order processing, to optimize customer order fulfillment and streamline delivery operations.
- Coordinated task assignments for two salaried managers, five leads, and 80-90 hourly employees to ensure balanced inflow and outflow management.
- Directed talent acquisition, career progression, and professional development strategies for managerial roles in logistics.
- Collaborated with executive leadership team to implement store-wide strategies and improve performance.
- Managed adherence to inventory cycle counting guidelines while facilitating efficient logistics and product management across the store.
- Implemented comprehensive training programs and performance management strategies to optimize logistics operations for team members and colleagues.
- Managed operational safety and maintenance protocols for store material handling equipment, fostering a secure environment for equipment use and goods transport.
- Collaborated with EGF Learning Network to establish best practices and training methodologies for optimizing goods flow in IKEA US retail logistics operations.
GOODS INFLOW MANAGER
IKEA
Paramus, NJ
01.2009 - 01.2012
- Oversaw receiving and overnight stocking operations for one of the largest IKEA stores in the U.S.
- Oversaw delegation of daily replenishment and receiving tasks to a team of 40-50 employees, including 3 team leaders.
- Directed recruitment, advancement, and training initiatives for staff in receiving and replenishment operations.
- Facilitated coaching and performance management initiatives for supervised employees.
- Developed weekly schedules utilizing Kronos software to optimize workforce management.
- Facilitated communication with store departments, executive leadership, and transport planners through email and phone correspondence. Organized and scheduled meetings to enhance collaboration and information sharing.
GOODS OUTFLOW MANAGER
IKEA
Baltimore, MD
01.2006 - 01.2009
- Oversaw delegation of daily workload to seven home delivery and full-service warehouse employees.
- Oversaw performance management and training initiatives for supervised employees.
- Developed and implemented weekly work schedules utilizing Kronos software.
- Facilitated interdepartmental communication through email, phone correspondence, and scheduled meetings.
- Assisted in transitioning all IKEA US stores to a single home delivery service provider. Supported implementation of routines and contractual guidelines from corporate office and transport service provider. Participated in regular update meetings and provided feedback throughout the process.
- Facilitated daily communication and organized regular meetings with transport service providers to uphold quality standards.
- Evaluated and authorized weekly home delivery invoices for accuracy and compliance.
- Engineered and executed projects aimed at enhancing operational efficiency through manual KPI measurements for picking accuracy and time to pick.
- Designed and executed activities and events to enhance overall store sales through effective home delivery services.
CHIEF CLERK
CSX TRANSPORTATION
Baltimore, MD
01.2007 - 01.2008
- Executed procurement processes through Oracle ERP system to facilitate prompt fuel distribution for CSX and MARC commuter locomotives operating within Baltimore division.
WAREHOUSE STOCK PERSON
CSX TRANSPORTATION
Baltimore, MD
01.2005 - 01.2007
- Used the ORACLE ERP system for procuring parts & supplies used for the repair, maintenance, & service of train equipment.
- Unloaded trucks using a sit-down combustion forklift, sorted parts, & stocked the shelves as needed.
- Pulled orders for parts or supplies as needed.
WAREHOUSE COORDINATOR (LEAD)
IKEA
Baltimore, MD
01.2004 - 01.2006
- Delegated the workload to 5-7 employees daily in the areas of Full Serve Warehouse, Self-Serve Warehouse, & Receiving/Replenishment.
- Created weekly work schedules using Microsoft Excel.
- Communicated with other departments via email and phone correspondence.
- Created reports using Excel & IKEA specific software (OIMS) to maintain the integrity of warehouse inventory.
- Devised and implemented projects to improve efficiency such as moving an entire product range from Full Serve to Self-Serve based on historical sales data, analysis, & forecast.
MANUAL BRIDGE OPERATOR
CSX TRANSPORTATION
Baltimore, MD
01.2002 - 01.2005
- Manually & safely operate a railroad swing bridge at Curtis Creek to allow trains to transport material from CNX Coal Pier to CSX Curtis Bay Yard for distribution.
WAREHOUSE ASSOCIATE
IKEA
Baltimore, MD
01.2002 - 01.2004
- Pulled customer orders & ensured the overall cleanliness of the full-serve warehouse.
- Completed projects to ensure the integrity of warehouse inventory.
- Received & restocked store merchandise using a manual pallet jack, counterbalance electric forklift, order picker, or reach truck.
- Used IKEA WMS (OIMS) software to perform daily functions such as researching parts locations & reports showing stock availability.
- Note: I worked for CSX Transportation and IKEA simultaneously for 7 years. I started at CSX in 2002 but was furloughed for 3 months due to insufficient seniority (union position). During this period, I joined IKEA as a warehouse associate. Although the position was expected to last only 3 months, I continued working with IKEA after gaining enough seniority at CSX to hold my position year-round. With flexible managers, I worked full-time at both companies for 7 years. Eventually, increased responsibilities required me to choose between them. I left CSX in 2008 and accepted a promotion and relocation to IKEA Paramus, New Jersey in 2009. There is an overlap with CSX and IKEA during this time.
Education
TEMPLE UNIVERSITY - ARCHITECTURE
TEMPLE UNIVERSITY
Philadelphia, PA06.1997
HIGH SCHOOL DIPLOMA - undefined
JOPPATOWNE HIGH SCHOOL
Joppa, MD05.1996
Skills
- Strategic Planning & Execution
- Training & Development
- Team building & leadership
- Logistics & Warehouse oversight
- ERP & WMS software
- Budget controls
- Results Oriented
- Lean principles
- Safety oversight & compliance
- Process improvement
- Communication
- Inventory management
- Reporting & correspondence
- Resource allocation
Certification
- Certified MHE Operator (Class I, II, III, IV and some V)-acquired 2019
- Certified in Situational Leadership- acquired 2019
- 5S Certification- acquired 2021
- IVES Certified Power Equipment Trainer-acquired 2019
- Bureau of Dangerous Goods 49 CFR, IMDG, & IATA Shipper Certifications- thru 2026
- Crestcom- L.I.F.T. Program Certified acquired in 2021
Timeline
OPERATIONS MANAGER
LIEBHERR USA
07.2021 - Current
OPERATIONS MANAGER, INBOUND/OUTBOUND
TARGET DISTRIBUTION
01.2020 - 07.2021
LOGISTICS GOODS FLOW MANAGER
IKEA NORTH AMERICA
10.2018 - 01.2020
EFFICIENT GOODS FLOW TRAINER
IKEA
01.2017 - 01.2018
LOGISTICS PREPARATION & FLOW MANAGER
IKEA
01.2012 - 01.2017
GOODS INFLOW MANAGER
IKEA
01.2009 - 01.2012
CHIEF CLERK
CSX TRANSPORTATION
01.2007 - 01.2008
GOODS OUTFLOW MANAGER
IKEA
01.2006 - 01.2009
WAREHOUSE STOCK PERSON
CSX TRANSPORTATION
01.2005 - 01.2007
WAREHOUSE COORDINATOR (LEAD)
IKEA
01.2004 - 01.2006
MANUAL BRIDGE OPERATOR
CSX TRANSPORTATION
01.2002 - 01.2005
WAREHOUSE ASSOCIATE
IKEA
01.2002 - 01.2004
TEMPLE UNIVERSITY - ARCHITECTURE
TEMPLE UNIVERSITY
HIGH SCHOOL DIPLOMA - undefined
JOPPATOWNE HIGH SCHOOL