NAKITA GORDON
Arlington
Summary
Results-oriented Luxury Retail Manager with a proven track record of driving sales growth and enhancing customer satisfaction. Skilled in developing and implementing customer loyalty programs, optimizing product assortment, and delivering personalized customer service. Strong expertise in promotional campaigns, inventory management, and vendor relationships, resulting in increased sales, foot traffic, and profit margins.
Overview
7
7
years of professional experience
Work History
Senior Brand Ambassador
Neiman Marcus
McLean
11.2025 - Current
- Developed and executed a strategic plan to achieve sales targets and expand the customer base, leading to an 6% increase in revenue while in role.
- promotes a company's products or services to build awareness, trust, and sales by representing the brand's image, values, and personality in a positive and relatable way, often through social media content, events, and personal endorsements
- Forged strong relationships with key accounts, increasing customer retention rate through personalized clienting management and problem resolution strategies.
- Product knowledge trainings to enforce store values and fuel company growth.
- Executing monthly performance evaluations to make
- Organizing highly effective marketing campaigns such as flyers at local events, involvement in the community, and coupons or incentives to up-sell the customer.
- Maintaining high evaluation scores for audits, quality control, and customer service survey ratings above 92%.
- Collaborated with team members to enhance visual merchandising standards.
- Delivered feedback to founder on customer trends and preferences.
- Maintained relationships with key clients to foster loyalty and repeat business.
Fashion Data Specialist
Amazon
Remote
03.2022 - 10.2023
- Drive the implementation and use of data-driven decision processes.
- Predicting trends based on current consumer data, market research and knowledge of the fashion industry.
- Help the brand evolve by designing, building, testing and maintaining tools and services that help internal customers easily provision and use cloud-based data environments.
- Drive automation for all KPI measurements as well as define and create an executive consumable KPI dashboard.
- Translate complex data insights into clear stories and understandable presentations.
- Deliver cutting-edge marketing analytic projects in areas such as segmentation and personalization, reporting automation and data integration.
- A solution-oriented attitude that focuses on continuous improvement.
- Provide solutions through forward-looking insights of engineering metric data.
Multi Site Consession Manager
Bloomingdale's Reiss
Tysons Corner
12.2018 - 07.2023
- Analyze sales and revenue reports and make forecasts.
- Organizing all store operations and allocating responsibilities to personnel.
- Supervising, guiding and motivating team towards maximum performance and exceeding sales goals.
- Preparing and controlling the store's budget aiming for minimum expenditure and efficiency.
- Monitor stock levels and purchases and ensure they stay within budget.
- Handle complaints from customers to maintain the store's reputation.
- Plan and oversee in-store promotional events or displays.
- Provide team with product knowledge.
- Employee staffing, training and recruiting.
Skills
- Strategic Planning and Execution
- Sales Forecasting and Analysis
- Customer Relationship Management
- Inventory Management
- Vendor Relationship Management
- Promotional Campaign Development
- Customer Feedback Analysis
- Team Leadership and Management
- Performance Metrics Implementation
- Training Program Development
- Upselling and Cross-Selling Techniques
- Luxury Brand Knowledge
- Profit Margin Optimization
- Customer and Employee Retention Strategies
- Problem Solving Skills
- Excellent Communication Skills
- Attention to Detail
Accomplishments
- Revenue Growth Success, Boosted annual revenue growth by 14% through strategic product placements and customer engagement.
- Customer Loyalty Boost, Enhanced customer loyalty program, achieving an 18% increase in repeat customers within one year.
- Shrinkage Reduction, Reduced shrinkage levels to under 1.8% by implementing rigorous inventory checks.
- Customer Satisfaction Excellence, Achieved 95% customer satisfaction rating through exceptional service and feedback implementation.
Passions
- Relationship Building, I have a deep passion for forging strong connections with clients that lead to lasting business relationships.
- Continuous Learning, Dedicated to personal and professional growth, I consistently seek out new opportunities to learn and expand my skill set.
Timeline
Senior Brand Ambassador
Neiman Marcus
11.2025 - Current
Fashion Data Specialist
Amazon
03.2022 - 10.2023
Multi Site Consession Manager
Bloomingdale's Reiss
12.2018 - 07.2023