Nakyah Christian
Alexandria
Summary
Client-focused professional with a background in luxury sales and relationship building, recognized for delivering high-quality customer service. Experienced in handling sensitive information and supporting daily operations with organization and care. Strong communicator who works well independently and in teams, with a proactive approach and interest in growing within an administrative role.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Lucid Motors
McLean
07.2024 - Current
- Ensured accuracy and confidentiality while handling finance, application, registration, and insurance documents.
- Utilized Salesforce CRM to manage pipeline, track client interactions, and achieve/exceed performance targets in a commission-driven environment.
- Demonstrated extensive knowledge of Lucid vehicles and the EV industry during showroom visits, test drives, and delivery appointments.
- Assisted with retail operational tasks like opening and closing, conducting inventory counts, and hosting marketing events.
- Guided customers through payment paths such as financing, leasing, bank transfers, and wires from start to finish.
Universalist Bank Teller
Freedom First Credit Union
Roanoke
12.2023 - 07.2024
- Simultaneously managed drive-thru and teller line transactions, ensuring efficient and accurate service.
- Guided members in making informed financial decisions regarding credit union products and services.
- Handled sensitive information during the opening of credit lines, bank accounts, or processing disputes for members.
- Maintained cash drawer accuracy through diligent balancing procedures daily.
Marketing Assistant
The Ellevate Collective
Remote
05.2023 - 12.2023
- Developed marketing strategies to boost brand visibility and online engagement.
- Created advertisements and content for newsletters, websites, magazines, and managed ten individual social media accounts.
- Assisted in promoting and launching a membership based coaching program, contributing to initial outreach and member acquisition strategies.
- Tracked marketing campaign analytics and presented actionable items during weekly team meetings.
SALES REPRESENTATIVE
Peloton
Richmond
02.2022 - 09.2023
- Managed customer accounts, resolved issues, and tracked performance metrics using Customer Relationship Management software.
- Remained up to date on our products and the fitness industry to enhance sales demonstrations.
- Fostered relationships with clients to encourage referrals and brand loyalty.
- Collaborated with management to identify training needs and highlight gaps in knowledge among the team.
CREW TRAINER
Hardee's
Roanoke
06.2017 - 05.2020
- Trained 14 new team members in customer service procedures and food safety standards, ensuring consistent adherence to protocols across three locations.
- Developed a new training method to support the cross-training of all new employees.
- Monitored crew performance during shifts, providing constructive feedback and guidance to enhance service quality across front and back of house positions.
Education
Bachelor of Science - Marketing, Minor in Sales
Virginia Commonwealth University
Richmond, VA05-2023
Skills
- Salesforce CRM
- Customer Service
- Task Prioritization
- Attention to Detail
- Team Collaboration
- Active listening
Timeline
Sales Advisor
Lucid Motors
07.2024 - Current
Universalist Bank Teller
Freedom First Credit Union
12.2023 - 07.2024
Marketing Assistant
The Ellevate Collective
05.2023 - 12.2023
SALES REPRESENTATIVE
Peloton
02.2022 - 09.2023
CREW TRAINER
Hardee's
06.2017 - 05.2020
Bachelor of Science - Marketing, Minor in Sales
Virginia Commonwealth University