TAIYA HOLLIS
Virginia Beach
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Teacher in Training
21st century charter school
11.2023 - Current
- 6th Grade ELA Teacher
- Developed and implemented engaging lesson plans aligned with state standards for English Language Arts
- Fostered a positive and inclusive classroom environment by incorporating diverse teaching strategies and providing differentiated instruction to meet the needs of all students.
- Utilized formative and summative assessments to track student progress and adjust instruction to ensure academic growth and achievement.
- Encouraged critical thinking, collaboration, and problem-solving through group projects, discussions, and hands-on activities.
- Worked closely with parents, colleagues, and administrators to support students’ social, emotional, and academic development.
- Integrated technology into lessons to enhance learning experiences and promote digital literacy.
- Participated in professional development workshops and school committees to stay current with best teaching practices and contribute to school improvement initiatives.
Assistant Manager
Continuum
01.2021 - 11.2023
- Assistant Manager – Pharmaceuticals Call Center
- Supervised and led a team of customer service representatives, ensuring the delivery of exceptional service to patients, healthcare providers, and pharmacies regarding pharmaceutical products, prescriptions, and medical inquiries.
- Trained, mentored, and coached call center agents on product knowledge, customer service best practices, and regulatory compliance (HIPAA, FDA, and other relevant healthcare guidelines).
- Managed daily operations of the call center, including monitoring team performance, ensuring productivity targets and service level agreements (SLAs) were met, and addressing escalated issues in a timely and professional manner.
- Collaborated with cross-functional teams, including pharmacists, sales representatives, and IT support, to resolve complex patient inquiries and provide accurate product information.
- Conducted performance reviews, provided feedback, and created development plans for team members to enhance skills, productivity, and customer satisfaction.
- Analyzed call center metrics (e.g., call volume, response time, customer satisfaction) to identify trends, improve processes, and implement solutions to enhance operational efficiency.
- Ensured adherence to compliance and quality assurance standards, conducting audits and implementing corrective actions as needed.
- Assisted in recruitment, onboarding, and staff scheduling to maintain optimal staffing levels and meet business needs.
- Acted as a liaison between upper management and frontline staff, providing insights and recommendations for improving customer experience and operational workflows.
- WFH
Assistant Store Manager
7 Eleven
04.2019 - 01.2021
- Assisted in overseeing daily store operations, ensuring smooth and efficient service delivery to customers in a fast-paced environment.
- Managed inventory control, including ordering, stocking, and tracking products to minimize waste and maximize sales.
- Supervised and trained a team of store associates, providing guidance on customer service, store policies, and safety procedures.
- Ensured compliance with health and safety regulations, as well as company policies related to cash handling, product placement, and store cleanliness.
- Delivered excellent customer service by addressing customer inquiries, resolving complaints, and maintaining a welcoming store atmosphere.
- Monitored and maintained store cleanliness, organization, and merchandising standards to create an attractive shopping environment.
- Assisted with opening and closing duties, including cash reconciliation, banking, and ensuring security procedures were followed.
- Analyzed sales data and provided recommendations for promotions, inventory adjustments, and store improvements to increase profitability.
- Handled administrative duties such as scheduling, payroll, and maintaining accurate records for store operations.
- Collaborated with the store manager to implement marketing strategies and drive sales through promotions, loyalty programs, and local community engagement.
Education
Associate -
City college Chicago Kennedy king
05.2023
Bachelor -
Governors State University
05.2025
Skills
- Team Leadership
- Conflict Resolution
- Digital Literacy
- Customer Engagement
- Data Analysis
- Process Improvement
- Curriculum Design
- Parent-teacher communication
- Collaborative learning
- Student motivation
- Peer mentoring
- Project-based learning
- Classroom management
- Safety procedures
- Student engagement
Timeline
Teacher in Training
21st century charter school
11.2023 - Current
Assistant Manager
Continuum
01.2021 - 11.2023
Assistant Store Manager
7 Eleven
04.2019 - 01.2021
Associate -
City college Chicago Kennedy king
Bachelor -
Governors State University
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