Nalani Lee
Smithfield
Summary
Experienced in customer service, construction, and Part-Time Military Service member. Experienced professional with solid background in foodservice and electrical work. Offers excellent track record of tackling various skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Server (Recent Promotion)
Calypso Bar and Grill
Virginia Beach
07.2025 - Current
- Processed payments accurately using Lightspeed point-of-sale systems for transactions
- Managed multiple tasks simultaneously while providing excellent customer service.
- Provided table service to guests in a fast-paced food and beverage venue, with weekends being a nightclub and sports bar-type environment.
- Gained knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments
- Conducted daily side work duties such as rolling silverware and restocking condiments and sauces.
- Stocked server areas with supplies before, during and after shifts.
- Worked in sections with 6-10 tables and served guests with separate tabs during busy tourist season on oceanfront
- Expo and ran food while serving during low staffing times
- Served during high traffic times including football Sundays and holidays such as Independence Day and Labor Day
- Served guests for happy hour specials and other late night specials during times with in-house entertainment
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Electrical Journeyman (Recent Promotion)
Virginia Air National Guard
Hampton
12.2019 - Current
- Responsible for installing, repairing, maintaining, and troubleshooting electrical systems in military facilities and new construction sites on military bases
- Obtained successful pole climbing and pole-top construction training
- Assists in high Voltage terminations in pad-mount and pole-top transformers.
- Inspected, maintained, and recorded inventory of electrical personal protection equipment.
- Preformed maintenance and replacement of base/installation electrical equipment such as fixtures, panels, beacon lights, photocells, receptacles, low-voltage circuits.
- Assisted other career fields and gained experience in heavy equipment operation, welding, and concrete.
- Conducted grounding and ground testing.
- Operated and maintained record of shop vehicles
- Complete upgrade training study material and hands-on training to obtain Electrical Systems Journeyman certification
- Achieved a certificate of training for Lightning Protection Systems in June 2023, completing 45 hours of lecture and hands-on training
- Reviewed blueprints to plan layout of wiring system for new construction projects.
- Functioned as crew leader, overseeing the work of lower-level electrical systems troops and helpers on interior and exterior construction projects.
- Created BOMs for interior build-out projects.
- Trained and operated multiple heavy equipment construction vehicles including 13k forklift, 6k forklift, backhoe, excavator, skid steer, and JLG lift
- Achieved a certificate of training for Advanced Troubleshooting in February 2025, completing 160 hours of lecture and hands-on training.
- Technical training received from January 2021- May 2021
Restaurant Host
Calypso Bar and Grill
Virginia Beach
09.2023 - 07.2025
- Maintained restaurant cleanliness, and bussing during busy low staff times
- Assisted guests with questions, and greeted them at the door to escort them to tables
- Answered phone calls to take to-go orders, reservations, and answer guest questions
- Managed floor seating and worked closely with server staff to provide guest satisfaction and ensure table organization
- Ran food orders during low staff times
- Assisted guests with in house retail purchases and to-go orders using POS system
- Handled customer complaints professionally, maintaining a positive dining experience.
- Trained new hosts on guest service standards and operational procedures.
- Collaborated with team members to manage high-volume service periods efficiently.
- Tracked reservations in order to maximize seating capacity without compromising quality of service.
Restaurant Host and Food Runner/ Expo
Catch 31
Virginia Beach
09.2023 - 12.2023
- Greeted guests and escort them to their tables
- Managed waitlist during restaurant high capacity times
- Ensured quality and cleanliness and restaurant
- Worked closely with kitchen staff and waitstaff to ensure accurate orders
- Managed ticket orders by organization and food prep for orders to be ran
- Restocked plates, condiments, utensils, to-go containers, and soups during and after food running shift.
- Worked with wait staff to manage house during high reservation nights
- Set up reservations for groups less than 40
- Answered phone calls and assisted guests with questions and reservations
VIP Tour Guide
Busch Gardens Williamsburg
Williamsburg
05.2022 - 10.2023
- Greeted guests and curated personalized itineraries based on needs, specific interests, flexibility, time, and budget
- Researched studied roller coaster and locomotive design, mechanics, engineering, and history to educate and provide guests detailed information and insight for behind the scenes tours
- Arranged and liaised meet and greets between guests and Busch Gardens entertainment personnel/cast members and animal experiences
- Made personal accommodations for guests on tours based on specific needs and requests
- Researched and provided guests with historical facts and general park information
- Assisted guests with complaints, inquiries, and emergency situations
- Obtained over 400 hours of training and experience in other departments including: ride operations, culinary, guest relations, entertainment, and traffic.
- Directed guests to specific park locations and attractions
- Photographed guests and memorable moments during entirety of tours
- Collected, edited, and e-mailed photographs of tours to guests
- Guided guests to multiple locations to conduct informational, hands-on, behind-the-scenes experiences with four different roller coasters and escorting and accompanying them on rides
- Assisted in Management and and planning of seasonal tours and park operations of special events
- Obtained certification to lead seasonal guided boat tours including drink service
- Assisted with Busch Gardens Summer Camp counseling for over 200 youths in August 2022
- Guided and planned a VIP Tour for Busch Gardens Williamsburg Marketing
Electrical Apprentice
Bay Electric Co.
Newport News
09.2021 - 04.2022
- Repair and installation of electrical systems in commercial, residential, and government buildings in Hampton Roads cities and Williamsburg, VA
- Attended electrical apprenticeship school administered by New Horizons Regional Education Center
- Assisted in wiring pulling in both residential and commercial construction
- Assisted in underground wire-pulling through transformers, switched, and manholes
- Assisted in the installment and grounding of Virginia Dominion Power Owned pole meters.
- Assisted in construction and installation of hospital electrical room project.
- Assisted in construction and of government installation new electrical project.
- Prepared and installed bathroom electrical lighting for new construction hotel.
- Assisted in pipe laying and rebar tying for underground electrical work.
- Terminated over 150 Pole meters and service disconnects.
- Studied and trained under Virginia DPOR licensed journeymen to complete contracted electrical work
- Maintain, clean, and organize electrical materials and company owned property within vehicles and warehouses.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Maintained tools and equipment to ensure safe and efficient operation on job sites.
- Replaced defective circuit breakers, fuses, switches, outlets, lighting fixtures and other components as needed.
Education
Advanced Diploma -
Nansemond River High School
Suffolk, VA06.2020
Some College (No Degree) - Civil Engineering
Tidewater Community College
Norfolk, VASkills
- Communication
- Customer Service
- Memorization
- Team-Oriented
- Physical Stamina
- Multi-tasking
- Problem-Solving
- Time Management
- Organization
- Heavy equipment operation
- Blueprint reading
- Electrical troubleshooting
- Point-of-sale systems
- Food and beverage knowledge
- Adaptability
- Fast-Paced
- Attention to detail
Certification
- American Red Cross CPR and First AID
- US Department of the Air Force Forklift Operation, Dump Truck Operation, Backhoe Operation
- US Department of the Air Force Lightning protection in explosive facilities
References
References available upon request.
Timeline
Restaurant Server (Recent Promotion)
Calypso Bar and Grill
07.2025 - Current
Restaurant Host
Calypso Bar and Grill
09.2023 - 07.2025
Restaurant Host and Food Runner/ Expo
Catch 31
09.2023 - 12.2023
VIP Tour Guide
Busch Gardens Williamsburg
05.2022 - 10.2023
Electrical Apprentice
Bay Electric Co.
09.2021 - 04.2022
Electrical Journeyman (Recent Promotion)
Virginia Air National Guard
12.2019 - Current
Advanced Diploma -
Nansemond River High School
Some College (No Degree) - Civil Engineering
Tidewater Community College
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