Nalayla Deery
Lynchburg
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Aji Ramen & Sushi
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
To-Go Specialist
Olive Garden
06.2023 - 08.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Was home for the summer for college.
Sales Associate
Bed Bath & Beyond
05.2023 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Store closed due to liquidation; spent the summer at home for college.
Crew Member
Fast Food Industry
08.2020 - 08.2022
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2026
High School Diploma -
Warner Robins High School
Warner Robins, GA05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Team collaboration
- Service prioritization
Languages
English
Elementary
Timeline
Server
Aji Ramen & Sushi
07.2024 - Current
To-Go Specialist
Olive Garden
06.2023 - 08.2023
Sales Associate
Bed Bath & Beyond
05.2023 - 07.2023
Crew Member
Fast Food Industry
08.2020 - 08.2022
Bachelor of Science - Psychology
Liberty University
High School Diploma -
Warner Robins High School
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