Namuuntsetseg Uurtsogr
Arlington
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Laveda Lash Boutique. Excelled in managing high-stress situations and resolving customer grievances, enhancing client relations and retention. Skilled in data entry and active listening, adept at transforming challenges into solutions and fostering meaningful relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Laveda Lash Boutique
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Effectively managed customer grievances to promote ongoing business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor In Business - Business Administration
University of The Potomac
Washington, DCLanguage -
Macquiarie University
Sydney Australia 04.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Client relations
Timeline
Customer Service Representative
Laveda Lash Boutique
12.2023 - Current
Bachelor In Business - Business Administration
University of The Potomac
Language -
Macquiarie University
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