Nancy Bishop
Pulaski
Summary
Dynamic professional with a proven track record at Pulaski County Department of Social Services, excelling in effective communication and confidentiality. Skilled in insurance verification and problem-solving, I have successfully enhanced client understanding of complex benefits, while maintaining high standards of professionalism and attention to detail in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Eligibility Worker
Pulaski County Department of Social Services
06.2023 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
Admission Coordinator
Pulaski Health And Rehabilitation Center
06.2013 - 06.2023
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Completed preliminary paperwork for incoming and outgoing patients.
Payroll Clerk
Pulaski Health And Rehabilitation Center
01.2011 - 06.2013
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
Directory Assistance Operator
Verizon
12.1998 - 07.2010
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Upheld strict confidentiality practices when dealing with sensitive customer information.
- Managed challenging situations professionally and calmly, diffusing any issues that arose during calls.
- Connected local and long distance calls.
- Accessed number directories to provide relevant information to callers.
- Exceeded expectations in maintaining a low rate of errors while processing a large number of requests daily.
- Provided excellent service, promptly connecting callers to requested numbers or businesses.
- Improved caller experience by utilizing effective communication skills in addressing their needs.
- Supported colleagues during peak periods, assisting with overflow calls when needed.
Education
High School Diploma -
Pulaski County High School
Dublin, VASkills
- Written and verbal communication
- Telephone etiquette
- Effective customer communication
- Insurance Verification
- Confidentiality
- Effective communication skills
- Documentation and paperwork
- Data entry
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Task prioritization
- Organizational skills
- Professionalism
Timeline
Eligibility Worker
Pulaski County Department of Social Services
06.2023 - Current
Admission Coordinator
Pulaski Health And Rehabilitation Center
06.2013 - 06.2023
Payroll Clerk
Pulaski Health And Rehabilitation Center
01.2011 - 06.2013
Directory Assistance Operator
Verizon
12.1998 - 07.2010
High School Diploma -
Pulaski County High School
Similar Profiles
Andrea DeyerleAndrea Deyerle
Medicaid Eligibility Specialist at Roanoke County Department of Social ServicesMedicaid Eligibility Specialist at Roanoke County Department of Social Services
Mitzi Ariel SturdivantMitzi Ariel Sturdivant
CHILD WELFARE SPECIALIST II at MECKLENBURG COUNTY DEPARTMENT, SOCIAL SERVICES, FAMILY SERVICESCHILD WELFARE SPECIALIST II at MECKLENBURG COUNTY DEPARTMENT, SOCIAL SERVICES, FAMILY SERVICES
Sondraya NormanSondraya Norman
Training Specialist at Dare County Department of Social ServicesTraining Specialist at Dare County Department of Social Services