NANCY CERQUEIRA
Arlington
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Brings ability to quickly learn and adapt, combined with organizational and detail orientation abilities. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
HOSTESS
Stirling Hotel
08.2021 - 08.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information. maintaining wait lists and orchestrating speedy seating.
Server
Silver Diner
10.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor Degree - Interior Architecture And Design
Marymount University
Arlington, VA05.2026
Skills
- Effective listening and communication
- Organization and detail-oriented
- Strong work ethic
- Knowledgeable in Billing and Payment Processing; as well as multi line telephone systems
- Suggestive selling
- Effective multitasking
- Flexible and adaptable
- Languages: Proficiency in English and Portuguese
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Server
Silver Diner
10.2024 - 12.2024
HOSTESS
Stirling Hotel
08.2021 - 08.2023
Bachelor Degree - Interior Architecture And Design
Marymount University
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