Nancy Lane
Gate City
Summary
I am applying for the position of Senior Member Service Specialist Healthcare Elite
Overview
21
21
years of professional experience
Work History
Senior Member Service Specialist
Virginia Farm Bureau
Richmond VA
09.2005 - Current
- Maintained a high level of professionalism when interacting with members, fostering strong relationships and trust.
- Proactively identified opportunities to cross-sell additional products or services benefiting member''s financial goals.
- Resolved complex issues with effective problem-solving skills, resulting in increased member retention.
- Health Insurance Sales and Servicing
Education
High School Diploma -
Gate City High School
Gate City VA 06-1987
Skills
- Effective teamwork
- Exceptional communication
- Advanced problem solving
- Compliance management
- Customer service
- Customer support
- Payment processing
- Product sales
- Membership renewals
- Member account management
- Healthcare
- Reliability
- Computer skills
- Organizational skills
- Money handling
- Verbal and written communication
- Product knowledge
- Administrative and office support
Timeline
Senior Member Service Specialist
Virginia Farm Bureau
09.2005 - Current
High School Diploma -
Gate City High School
Insurance License
Life & Health License
Property & Casualty License