Summary
Overview
Work History
Education
Skills
Timeline
Insurance License
Generic

Nancy Lane

Gate City

Summary

I am applying for the position of Senior Member Service Specialist Healthcare Elite

Overview

21
21
years of professional experience

Work History

Senior Member Service Specialist

Virginia Farm Bureau
Richmond VA
09.2005 - Current
  • Maintained a high level of professionalism when interacting with members, fostering strong relationships and trust.
  • Proactively identified opportunities to cross-sell additional products or services benefiting member''s financial goals.
  • Resolved complex issues with effective problem-solving skills, resulting in increased member retention.
  • Health Insurance Sales and Servicing

Education

High School Diploma -

Gate City High School
Gate City VA
06-1987

Skills

  • Effective teamwork
  • Exceptional communication
  • Advanced problem solving
  • Compliance management
  • Customer service
  • Customer support
  • Payment processing
  • Product sales
  • Membership renewals
  • Member account management
  • Healthcare
  • Reliability
  • Computer skills
  • Organizational skills
  • Money handling
  • Verbal and written communication
  • Product knowledge
  • Administrative and office support

Timeline

Senior Member Service Specialist

Virginia Farm Bureau
09.2005 - Current

High School Diploma -

Gate City High School

Insurance License

Life & Health License

Property & Casualty License

Nancy Lane