Nancy Menjivar Rivera
Reston,VA
Summary
-As Front of House Manager I am responsible for overseeing the daily operations of the Cafes customer-facing areas, ensuring exceptional service, maintaining efficiency, and leading the FOH team. I worked closely with management and kitchen staff to create a welcoming atmosphere and ensure smooth service.
-Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
7
7
years of professional experience
Work History
FOH Supervisor
Yarzin Sella
02.2021 - Current
- Ensure excellent customer service
- Maintain a clean, welcoming and organized cafe environment
- Oversee opening and closing procedures
- Monitor stock levels of FOH supplies
- Ensure compliance with food safety, health and hygiene regulations
- Work with Meta's internal software Cafepro to create, edit menus and ensure allergens are noted on the menus.
Shift Leader
Sweetgreen
02.2021 - 10.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Line Cook
Nandos Peri Peri
03.2018 - 07.2021
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
IMA English Academy
6231 VA-7 #400 Falls Church, VA 22044Skills
- Proactive
- Customer service skills
- Great at multitasking
- Team work communication
- Food safety compliance
- Staff management
- Pre-shift walk-through
- Staff supervision
- Reliable
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
FOH Supervisor
Yarzin Sella
02.2021 - Current
Shift Leader
Sweetgreen
02.2021 - 10.2023
Line Cook
Nandos Peri Peri
03.2018 - 07.2021
IMA English Academy
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