Nancy Morgan
Manassas
Summary
Dynamic customer support professional with a goal-oriented mindset, experienced at Quest Diagnostics. Proven ability to build strong client relationships and resolve inquiries efficiently. Proficient in data entry and maintaining confidentiality, consistently delivering exceptional service and support to enhance client satisfaction.
Overview
6
6
years of professional experience
Work History
DSA Rep
Quest Diagnostics
11.2021 - Current
Provide outstanding customer service and support to clients.
Resolve inquiries and issues.
Develop relationships with my set group of clients and provide prompt responses to requests and needs.
Utilize knowledge of Quest services to resolve issues.
Utilize problem-solving skills.
Maintain confidential information.
Data entry of many types of information into computer systems.
Phone calls in and out via Five9/SalesForce.
Computer work/Faxing/Emailing.
Processor
Quest Diagnostics
05.2020 - 11.2021
Process patient samples.
Data Entry of specimen information into computer.
Handle room temperature, refrigerated and frozen specimens
Ensure privacy and confidential information.
Maintain safe work environment
Driver
Carabbas
06.2019 - 12.2019
Provide outstanding customer service and support to clients.
Resolve inquiries and issues.
Develop relationships with my set group of clients and provide prompt responses to requests and needs.
Utilize knowledge of Quest services to resolve issues.
Utilize problem-solving skills.
Maintain confidential information.
Data entry of many types of information into computer systems.
Phone calls in and out via Five9/SalesForce.
Computer work/Faxing/Emailing.
Dispatcher/Delivery
Radiology Associates of Northern Va
12.2019 - 05.2020
Prepare radiology specimens for delivery to clients.
Prepare marked shelves for delivery to correct client.
Prepare dispatching sheets for drivers.
Keep area clean
Education
B.S. - Animal Science
University of Delaware
Newark, DE06.1984
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Accomplishments
Have received numerous job well done from my clients through Quest's Recognition program.
Have received many positive emails from my clients thanking me for job well done.
Deans List in college.
Timeline
DSA Rep
Quest Diagnostics
11.2021 - Current
Processor
Quest Diagnostics
05.2020 - 11.2021
Dispatcher/Delivery
Radiology Associates of Northern Va
12.2019 - 05.2020
Driver
Carabbas
06.2019 - 12.2019
B.S. - Animal Science
University of Delaware
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