Nancy Orndoff
Manassas
Summary
Dynamic Medical Support Assistant with a proven track record at A.T. Augusta Military Medical Center, excelling in patient communication and HIPAA compliance. Recognized for enhancing patient satisfaction through efficient scheduling and meticulous record management. A reliable team player, adept at adapting to change while maintaining professionalism in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Medical Support Assistant
A.T. Augusta Military Medical Center
09.2023 - 09.2025
- Assisted in managing patient records and maintaining confidentiality standards.
- Supported front desk operations by greeting patients and answering inquiries.
- Facilitated appointment scheduling and coordinated patient flow efficiently.
- Learned to utilize electronic health record systems for data entry and retrieval.
- Provided assistance with insurance verification processes for patient coverage.
- Maintained cleanliness and organization of medical office environment.
- Collaborated with healthcare team to ensure timely communication of patient needs.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Used Genesis-FirstNet to maintain and record patient data and generate reports.
- Reduced billing errors by diligently verifying insurance coverage.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Assisted with the training of new personnel.
GS Paramedic
Fort Belvoir Emergency Medical Services
05.2007 - 08.2023
- Administered emergency medical care and life support to patients in critical situations.
- Collaborated with healthcare teams to ensure efficient patient transport and handover.
- Documented patient assessments and treatment plans accurately for medical records.
- Operated advanced medical equipment, including defibrillators and oxygen delivery systems.
- Responded promptly to emergency calls, demonstrating quick decision-making skills.
- Trained new paramedics on protocols and best practices in emergency response.
- Conducted regular vehicle inspections to maintain readiness and compliance with safety standards.
- Participated in community outreach programs to educate the public on health and safety practices.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
- Increased survival rates with rapid recognition of life-threatening conditions and swift initiation of appropriate interventions.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Promoted health equity within the community by offering culturally sensitive care to diverse populations while respecting individual preferences or needs.
- Dispensed medications and monitored patient responses for adaptive treatment.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
- Contributed to community outreach efforts by participating in public education events on CPR, first aid, and emergency preparedness.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
Education
High School Diploma -
Osbourn High School
Manassas, VA06-1975
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Adaptable to change
- Patient scheduling
- Insurance verification
- Patient confidentiality maintenance
- Microsoft office suite proficiency
- Appointment scheduling
- Medical office administration
- Professionalism in healthcare
- Medical terminology proficiency
- Customer service
- Reliable team player
Timeline
Medical Support Assistant
A.T. Augusta Military Medical Center
09.2023 - 09.2025
GS Paramedic
Fort Belvoir Emergency Medical Services
05.2007 - 08.2023
High School Diploma -
Osbourn High School
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