Open To Work
Nancy Payne
Radford
Summary
Highly detail and results-oriented professional with extensive experience in branch operations. Skilled in training staff, optimizing processes, and fostering a positive work environment. Achieved significant improvements in customer satisfaction and team performance through effective leadership and operational strategies.
Overview
10
10
years of professional experience
Work History
Branch Manager
Dollar General
Riner, VA
11.2021 - 03.2026
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Implemented efficient merchandising techniques to enhance product visibility and sales.
- Analyzed sales reports to identify trends and inform strategic decision-making.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed financials, including budgets, forecasts, and expense controls for branch profitability.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Restaurant Manager
Cookout
Radford, VA
06.2019 - 08.2021
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and efficiency.
- Managed inventory levels, reducing waste through effective stock control.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Conducted performance evaluations, providing constructive feedback for team development.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Technical Support Supervisor
DISH
Christiansburg, VA
03.2016 - 03.2018
- Oversaw daily operations of technical support team, ensuring high-quality service delivery.
- Developed training programs for new hires, enhancing onboarding experience and knowledge retention.
- Monitored performance metrics to identify trends and optimize team productivity.
- Collaborated with cross-functional teams to address complex technical issues effectively.
- Provided mentorship and guidance to staff, fostering a culture of continuous learning and growth.
- Coordinated escalated customer inquiries, ensuring timely and satisfactory resolutions.
- Led regular team meetings to discuss challenges, share best practices, and celebrate successes.
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
- Led regular meetings with the team to discuss updates in technology trends, ensuring all members stayed current with industry developments.
- Coordinated cross-functional teams to address software and hardware issues, improving overall product quality.
- Improved customer retention rates by consistently delivering prompt and effective technical assistance tailored to individual needs.
- Optimized workflow processes, leading to a more efficient use of resources and reduced wait times for customers.
- Ensured customer data was protected by following strict security protocols and promoting compliance within the team.
- Mentored junior team members, providing guidance and support for their professional growth.
Education
Associate of Science - Science
New River Community College
Dublin, VASkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Team supervision
- Relationship building and management
- Verbal/written communication
- Decision-making
- Cash handling
- Team player
- Staff training
- Interviewing and hiring
- Goals and performance
- Public speaking
- Operational reports
- Shift scheduling
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Took over and led 3 stores to top 3 in annual sales in district.
- Awarded for being #1 in cash accountability in 2025 in region.
- Awarded for lowest shrink in district in 2023, 2024, 2025.
Timeline
Branch Manager
Dollar General
11.2021 - 03.2026
Restaurant Manager
Cookout
06.2019 - 08.2021
Technical Support Supervisor
DISH
03.2016 - 03.2018
Associate of Science - Science
New River Community College