NancyLynn Pattillo
Stafford
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Consulting- HR
Confidential
08.2023 - Current
- Provided expert guidance to management on complex labor relations issues, resulting in reduced risk of costly legal disputes.
- Led conflict resolution efforts between employees, fostering improved working relationships among staff members.
- Assisted in the development of succession plans for key leadership positions, ensuring smooth transitions during organizational changes.
- Oversaw employee engagement initiatives such as team building events and recognition programs, boosting morale within the company.
- Ensured compliance with all relevant employment laws and regulations through proactive policy development and rigorous internal audits.
- Delivered measurable improvements in HR efficiency by automating manual processes using advanced software tools.
- Provided human resources, recruiting and resource allocation guidance in federal contracting consulting environment.
- Developed and implemented onboarding and orientation programs for new employees.
Client Relations Officer
64 Insurance Group
01.2022 - 08.2023
- Established strong client relationships by consistently providing excellent customer service and addressing client needs.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
- Overhauled operational workflow to launch AgencyBloc into new processing platform.
- Identified plans and resources required to meet project goals and objectives.
C.O.O
64 Insurance Group
01.2020 - 01.2022
- Oversaw business-wide changes to modernize procedures and organization.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Spearheaded strategic planning initiatives for long-term growth and profitability.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
HR Recruiter Coordinator
LLE Inc.
01.2019 - 11.2019
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Implemented initial applicant tracking system.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Oversaw full cycle recruiting for 400 vacancies each quarter.
- Conducted 30 recruiting events per year to grow passive talent pipeline to prepare for future hiring needs.
Small Business Owner
LuLaRoe
01.2015 - 12.2018
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Human Resources Coordinator
Target
06.2009 - 04.2013
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Worked with central management to identify, plan, align and address training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Developed and enforced performance standards and measures for key areas of responsibility.
- Monitored quotas and forecasts to identify product and equipment shortages.
- Monitored and reported on functional operating costs, notifying management of cost and labor overruns and providing recommendations for resolution.
HR/Safety Coordinator
Rabey Utilities
01.2006 - 05.2009
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Conducted investigations into incidents and reported on findings.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
Education
Bachelor of Science - Psychology
Armstrong Atlantic State University
Savannah, GA12.2011
Skills
- Operational Efficiency
- Team Development
- Best Practices
- Workflow Processes
- Reputation Management
- Training Programs
- Training Development
- Process Improvement
Timeline
Consulting- HR
Confidential
08.2023 - Current
Client Relations Officer
64 Insurance Group
01.2022 - 08.2023
C.O.O
64 Insurance Group
01.2020 - 01.2022
HR Recruiter Coordinator
LLE Inc.
01.2019 - 11.2019
Small Business Owner
LuLaRoe
01.2015 - 12.2018
Human Resources Coordinator
Target
06.2009 - 04.2013
HR/Safety Coordinator
Rabey Utilities
01.2006 - 05.2009
Bachelor of Science - Psychology
Armstrong Atlantic State University
Similar Profiles
ALI RAZA AHMEDALI RAZA AHMED
Chief Accountant and Finance Manager at ConfidentialChief Accountant and Finance Manager at Confidential
Raviteja KothagallaRaviteja Kothagalla
Senior Technical Lead at ConfidentialSenior Technical Lead at Confidential
Lisa HawryschukLisa Hawryschuk
Director of Practice Operations at ConfidentialDirector of Practice Operations at Confidential