Naomi Javor
Rustburg
Summary
I am an experienced Shift Manager at Starbucks with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in cash handling, prioritization and decision-making, I have fostered a positive team environment and resolved customer issues effectively, contributing to improvements in store performance. With a BA in film & media studies, I am proficient in Microsoft Office and Adobe Creative Cloud suites, as well as with Google suites and social media management. I am used to navigating various software and being communicative via phone, email or zoom. I am a fast learner with a good attitude and strong leadership skills. I enjoy helping my team feel appreciated and motivated to achieve our goals.
Overview
10
10
years of professional experience
Work History
Shift Manager
Starbucks
Lynchburg, VA
04.2019 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new team members on operational procedures and company standards.
- Managed inventory levels, minimizing waste while maintaining supply chain efficiency.
- Implemented staff scheduling strategies to optimize labor costs during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Sales Associate
Aldi
Traverse City, MI
05.2017 - 04.2019
- Enhanced customer satisfaction by providing knowledgeable product assistance and personalized service.
- Streamlined inventory management processes to ensure accurate stock levels and minimize discrepancies.
- Cultivated strong relationships with regular customers, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Trained new associates on operational procedures, enhancing team efficiency and performance.
Key Holder
Espresso Bay
Traverse City, MI
06.2016 - 03.2019
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Managed cash handling processes, including register operations and end-of-day reconciliations.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Fostered a positive team environment through effective communication and collaboration strategies.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Bachelor of Arts - Film & Media Studies
Arizona State University
Tempe, AZ12-2025
High School Diploma -
Kingsley High School
Kingsley, MI06-2012
Skills
- Cash handling
- Decision-making
- Customer service focus
- Creative storytelling
- Editing and proofreading
- Critical thinking
- Video editing
- Attention to detail
- Clear communication
- Keen eye for detail
- Proficiency with celtx, microsoft office, adobe creative cloud, and Google suites
- Social media expertise
Languages
Spanish
Limited Working
Interests
- Music/Singing
- Crafting and DIY Projects
- Creative Writing
- Baking
- D&D
- Screenwriting
- Film making
- Reading
- Hiking/Walking
- Yoga
Timeline
Shift Manager
Starbucks
04.2019 - Current
Sales Associate
Aldi
05.2017 - 04.2019
Key Holder
Espresso Bay
06.2016 - 03.2019
Bachelor of Arts - Film & Media Studies
Arizona State University
High School Diploma -
Kingsley High School