Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Mushi

Stafford

Summary

Dynamic and results-driven professional with extensive experience in customer service. Proven ability to resolve conflicts with empathy while enhancing client relations. Skilled in data entry and organization, consistently improving office efficiency and fostering positive interactions. Committed to delivering exceptional service and creating memorable experiences for clients.


Overview

6
6
years of professional experience

Work History

Receptionist

Pan Healthcare Services
03.2024 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Concierge

A-Class Concierge
02.2022 - 01.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Managed reservations for exclusive events, increasing guest engagement and satisfaction.

Customer Service Representative

Home Depot
01.2019 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associate of Arts - Nursing Administration

Nova Community College
Falls Church, VA
11-2019

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer and client relations
  • Scheduling appointments
  • Office administration

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Receptionist

Pan Healthcare Services
03.2024 - 04.2025

Concierge

A-Class Concierge
02.2022 - 01.2024

Customer Service Representative

Home Depot
01.2019 - 01.2022

Associate of Arts - Nursing Administration

Nova Community College

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Naomi Mushi