Naomi Tsegaye
Falls Church
Summary
Computer Information Systems graduate with hands-on experience supporting AWS cloud infrastructure, troubleshooting system and maintaining backend operational workflows. Experienced in diagnosing production-impacting incidents, improving system reliability, and supporting automation across distributed environments. Seeking to contribute to AWS Data Center Operations supporting server hardware, networking, and large-scale infrastructure availability.
Overview
2
2
years of professional experience
Work History
Concierge
Capitol Concierge
McLean
05.2026 - Current
- Supported daily facility operations by responding to time-sensitive operational issues and ensuring continuity of building services
- Managed secure access control systems including keys, fobs, and entry coordination, maintaining compliance and security procedures
- Acted as primary contact for residents, vendors, and maintenance teams to coordinate issue resolution and service continuity
- Troubleshot access and facility-related issues by identifying root causes and escalating to appropriate technical or maintenance teams
- Maintained operational logs and supported structured workflows in a fast-paced, shift-based environment
Healthcare Analytics Project Consultant Intern
Center for Health and Business
Waltham
11.2024 - 05.2025
- Developed a data-driven system to analyze user interaction patterns and identify inefficiencies in digital systems
- Built operational metrics (Group Fragmentation, Separation Distance) to evaluate system connectivity and performance
- Identified system level issues and provided structured recommendations to improve operational effectiveness
- Delivered technical insights to stakeholders to support system improvements and engagement strategies
- Presented findings in a structured technical environment, communicating system performance analysis
Research Assistant Intern
Emzingo
Peru
09.2024 - 01.2025
- Diagnosed and resolved platform inefficiencies that degraded system performance, implementing targeted workflow improvements that increased reliability by 45%
- Leveraged analytical frameworks to evaluate operational gaps, driving proactive issue detection and structured reporting aligned with service level expectations
- Translated complex user and operational data into actionable technical recommendations, improving system scalability and reducing recurring failure points
- Owned end to end process optimization initiatives, identifying root causes of workflow bottlenecks and implementing sustainable solutions rather than surface-level fixes
- Collaborated with cross-functional international teams to deliver data-driven recommendations, demonstrating the ability to engage stakeholders and drive resolution across distributed environments
IT Infrastructure Analyst Intern
Credence Management
McLean
06.2024 - 08.2024
- Supported AWS-based infrastructure systems by developing and maintaining ETL pipelines using Lambda and S3, ensuring reliable data flow and high system availability across distributed environments
- Diagnosed and resolved system and data pipeline issues using SQL, identifying root causes and restoring service functionality to enhance overall system stability.
- Responded to operational incidents impacting system performance, troubleshooting issues and implementing corrective actions to minimize downtime and ensure operational continuity.
- Performed system-level troubleshooting across cloud environments, analyzing workflow failures and enhancing data reliability and infrastructure performance.
- Collaborated with technical teams on system deployments, updates, and production issue resolution in fast-paced, 24/7 operational support environments
Education
Bachelor of Science - Computer Information Systems
Bentley University
Waltham, MA05-2025
Skills
CORE SKILLS
Infrastructure & Systems: AWS Cloud Infrastructure, System Operations, Distributed Systems, Service Availability, Infrastructure Support
Server & Hardware Concepts: Server Architecture Fundamentals, Hardware Diagnostics, System Performance Monitoring, Operating System Fundamentals, Component Troubleshooting
Fundamentals, Network Communication
Troubleshooting & Operations: Root Cause Analysis, Incident Response, System Monitoring, Operational Support, Issue Resolution
Cloud & Automation: AWS, Python, PowerShell, ETL Automation, Workflow Optimization
Data & Tools: SQL, Python, AWS Console, SharePoint, Excel, Technical Documentation
Timeline
Concierge
Capitol Concierge
05.2026 - Current
Healthcare Analytics Project Consultant Intern
Center for Health and Business
11.2024 - 05.2025
Research Assistant Intern
Emzingo
09.2024 - 01.2025
IT Infrastructure Analyst Intern
Credence Management
06.2024 - 08.2024
Bachelor of Science - Computer Information Systems
Bentley University