Amanda Claudio
Newport News
Summary
Motivated and customer-focused Retail Assistant Manager and Store Manager with over 9 years of experience in driving sales, managing store operations, and ensuring exceptional customer service in fast-paced retail environments. Proficient in team leadership, inventory control, and visual merchandising. Known for improving operational efficiency, training staff, and enhancing customer experiences, leading to increased sales and repeat business.
Overview
11
11
years of professional experience
Work History
Store Manager
Claire's
Newport News
09.2021 - Current
- Supervise daily operations and manage a staff in a fast-paced retail environment.
- Assist in budgeting, inventory control, and loss prevention strategies.
- Handle customer complaints and ensure a high level of satisfaction.
- Prepare and analyze sales reports to support management decisions.
- Train and mentor new team members and support ongoing employee development.
Sales Manager
Preferred Leasing
Hampton
06.2019 - 10.2021
- Team Leadership & Supervision
- Leasing Strategy Development & Execution
- Customer Relationship Management
- Sales & Leasing Negotiation
- Marketing & Advertising
Sales Supervisor
Macy's
Newport News
09.2018 - 06.2019
- Team Leadership & Supervision
- Sales Performance & Customer Engagement
- Product Knowledge & Merchandising
- Inventory & Stock Management
- Customer Service Excellence
- Sales Reporting & Performance Tracking
- Staff Training & Development
- Visual Merchandising & Store Presentation
- Cash Handling & Register Operations
- Loss Prevention & Security
- Ensure adherence to Macy's loss prevention policies, including surveillance of store activities and prevention of theft.
- Report suspicious activity and work with the loss prevention team to minimize shrinkage and maintain store security.
Assistant Manager
Family Dollar
Hampton
08.2014 - 09.2018
- Team Leadership & Supervision
- Customer Service Excellence
- Store Operations & Daily Procedures
- Inventory Management & Stocking
- Sales & Profitability
- Loss Prevention & Security
- Cash Handling & Register Operations
- Merchandise Presentation & Visual Standards
- Store Cleanliness & Maintenance
- Employee Scheduling & Payroll
Education
2 Years of College or a Technical or Vocational School - Medical Assistant
Centura College
Newport NewsSkills
- Retail Operations Management
- Staff Training & Development
- Sales & Profitability Growth
- Inventory & Stock Control
- Customer Service Excellence
- Visual Merchandising
- Employee Scheduling & Payroll
- Sales Forecasting & Reporting
- POS Systems & Retail Software
- Loss Prevention & Security
Additional Information
Detailed References Available on Request
Occupational Licenses Certificates Training
None Specified
Activities
- My Claire's store was number one in the district 3 years in a row.
- Received a certificate for selling 100 diamonds in a year.
Timeline
Store Manager
Claire's
09.2021 - Current
Sales Manager
Preferred Leasing
06.2019 - 10.2021
Sales Supervisor
Macy's
09.2018 - 06.2019
Assistant Manager
Family Dollar
08.2014 - 09.2018
2 Years of College or a Technical or Vocational School - Medical Assistant
Centura College
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