Summary
Overview
Work History
Education
Skills
Timeline
Generic

Narmin Hasanli

Falls Church

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals.

Overview

2
2
years of professional experience

Work History

Teller

PNC Financial Services
10.2023 - 12.2024
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with account inquiries and banking services.
  • Promoted bank products to enhance customer engagement.
  • Ensured compliance with banking regulations and policies.
  • Collaborated with team members to improve customer service delivery.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Assisted customers in opening new accounts and completing required paperwork.

Assistant Customer Service Manager

Kapital Bank
10.2022 - 05.2023
  • Resolved customer inquiries using CRM software for efficient communication.
  • Collaborated with management to develop and implement service improvement strategies.
  • Monitored team performance and provided feedback to enhance service delivery.
  • Assisted customers with inquiries, complaints and feedback.
  • Consulted with customers regarding needs and addressed concerns.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Analyzed customer feedback data to identify trends and opportunities for improvement.
  • Assisted in managing customer inquiries and resolving service issues promptly.

Education

MBA -

George Mason University
Fairfax, VA
02-2027

Bachelor of Science - International Relations

Azerbaijan University of Language
Baku, Azerbaijan
06-2021

Skills

  • Customer service
  • Relationship management
  • Data analysis
  • Project management
  • Financial transactions
  • Strategic problem solving
  • Communication skills
  • Service improvement
  • Public speaking
  • Market research
  • Time management
  • Team collaboration
  • Problem solving

Timeline

Teller

PNC Financial Services
10.2023 - 12.2024

Assistant Customer Service Manager

Kapital Bank
10.2022 - 05.2023

MBA -

George Mason University

Bachelor of Science - International Relations

Azerbaijan University of Language
Narmin Hasanli