Nashaun Thomas
Virginia Beach,Virginia
Summary
Dynamic and versatile operations leader with deep experience managing people, processes, and performance across multiple industries including fulfillment, logistics, retail, and inventory operations. Known for optimizing workflows, exceeding KPIs, leading cross-functional teams, and coordinating large-scale daily operations with accuracy and efficiency. Demonstrated mastery in resource allocation, capacity planning, risk mitigation, and stakeholder communication. Excels at transforming complex, high-volume tasks into smooth, organized systems. Equipped with a Project Management certification and Asana Workflow Specialist credential, bringing strong analytical, organizational, and leadership capabilities to every project.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
06.2025 - Current
- Top 1% productivity contributor in a 5,000+ associate facility. Managed high-speed workflows, coordinated cross-functional operations, optimized takt times, and maintained top-tier quality. Supported multiple departments to meet production, safety, and shipping deadlines.
- Stowed inventory into robotic pods at 500–700 UPH (vs 300 UPH standard), maintaining 6–7 sec takt time consistently.
- Picked customer orders at 400–600 UPH, exceeding expectations while maintaining top 4% warehouse quality.
- Supported workflow by running totes, stocking empty totes, and clearing full totes to maintain uninterrupted associate productivity.
- Worked in Ship Dock sorting totes into pallets for outbound trailers, organizing workflow to maximize efficiency during limited loading windows.
- Multi-department trained: stowing, picking, ship dock operations, inventory movement, and workflow optimization.
- Communicated with department leads to resolve bottlenecks, improve throughput, and ensure departmental KPIs were met.
- Workflow optimization
- KPI tracking
- Cross-department coordination
- • Time & capacity planning
- • High-volume operations management
- • Process improvement
- • Resource allocation
- • Lean-style efficiency (takt time mastery)
Lead Inventory Specialist
PICS Inventory
05.2025 - 06.2025
- Led daily full-store audits across multiple cities. Delegated workflow, verified inventory counts, and managed secure data reporting for store management.
- Executed full-store inventory counts including high-security departments (cigarettes, lottery).
- Delegated count zones, tasks, and workflow to teams to maintain audit pace.
- Prepared count assignments and KPIs for daily teams.
- Conducted price checks, SKU verification, and discrepancy resolution.
- Opened/closed stores for teams; managed access to restricted areas.
- Uploaded count data to flash drives for management review.
- Traveled to different store locations daily, managing schedules and audit timelines.
- Team workflow delegation
- Multi-location logistics
- Accuracy / KPI management
- Stakeholder communication
- Compliance & risk management
- Operational planning
- Data reporting
Flex Driver
Amazon
10.2024 - 04.2025
- Handled independent last-mile delivery execution, time management, customer communication, and multi-site routing. Maintained Amazon’s delivery standards by managing logistics, planning routes, and ensuring compliance.
- Scanned and double-checked route inventory, organizing packages for optimal flow.
- Planned delivery timing by calculating distances & time-per-stop to complete routes before shift block deadlines.
- Delivered to customers while providing positive, professional interactions.
- Followed all delivery instructions precisely to ensure customer satisfaction.
- Maintained strict adherence to road and safety laws across multiple jurisdictions.
- Managed route execution independently using the iPhone delivery app.
- Route planning & execution
- Time management
- Customer/stakeholder communication
- Problem-solving on the road
- Process ownership
- Risk management (driving, safety, compliance)
Assistant Warehouse Manager
Amazon
07.2024 - 10.2024
- Delegated tasks, regulated workflow, balanced productivity across departments, and handled operational planning.
- Leadership
- Cross-functional communication
- Productivity management
- Delegation & planning
Fulfillment Associate
Amazon
02.2023 - 07.2024
- Stowed inventory into robotic pods at 500–700 UPH (vs 300 UPH standard), maintaining 6–7 sec takt time consistently.
- Picked customer orders at 400–600 UPH, exceeding expectations while maintaining top 4% warehouse quality.
- Supported workflow by running totes, stocking empty totes, and clearing full totes to maintain uninterrupted associate productivity.
- Worked in Ship Dock sorting totes into pallets for outbound trailers, organizing workflow to maximize efficiency during limited loading windows.
- Multi-department trained: stowing, picking, ship dock operations, inventory movement, and workflow optimization.
- Communicated with department leads to resolve bottlenecks, improve throughput, and ensure departmental KPIs were met.
- Workflow optimization
- KPI tracking
- Cross-department coordination
- Time & capacity planning
- High-volume operations management
- Process improvement
- Resource allocation
- Lean-style efficiency (takt time mastery)
Digital Personal Shopper
Walmart
08.2022 - 02.2023
- Delegated tasks, picked 200+ orders/day, optimized substitutions, and maintained pickup/delivery times under 3 minutes.
- Task prioritization
- Customer communication
- Workflow optimization
- Problem-solving & issue triage
Stocker
Walmart
08.2020 - 07.2021
- Coordinated inventory rotation, zone organization, trailer unloading, and workflow delegation in a high-volume perishable environment.
- Unloaded frozen/dairy trailers and stocked pallets in correct temperature zones.
- Performed full inventory scans daily to determine restock needs.
- Rotated inventory using FIFO to prevent loss and improve freshness.
- Delegated workflow and broke down tasks for associates.
- Maintained safety, cleanliness, and organization in a cold-chain environment.
- Compacted cardboard, created plastic bales, managed trash removal.
- Opened/closed the department and executed daily risk management routines.
- Workflow delegation
- Cold-chain operations planning
- Time & resource management
- Inventory lifecycle management
- Safety & compliance coordination
- Problem solving under pressure
Team Leader
AMC Theatres
09.2018 - 08.2020
- Ran cross-department operations (box office, ushering, concessions, projection). Delegated workflow, trained teams, handled high-volume crowd flow, and ensured fast transactions.
- Multi-department coordination
- Staff training & onboarding
- Time management
- Risk & issue resolution
- Customer/stakeholder management
Education
No Degree - Project Management
Southern New Hampshire University
Hooksett, NH03-2026
Associate of Applied Science - Science
Tidewater Community College
Virginia Beach, VA05-2026
Certificate - Workflow Specialists
Asana
Virtual03-2025
Certificate - Project Management
Coursera
Virtual 08-2023
Skills
Workflow Coordination
Task Delegation
Resource Allocation
KPI & Performance Tracking
Time & Deadline Management
Process Optimization
Capacity Planning & Forecasting
Risk Management & Issue Resolution
Cross-Functional Collaboration
Leadership & Team Training
Operations & Logistics Planning
Stakeholder Communication
Data Reporting & Quality Control
Multi-Site Coordination
Customer Experience Management
Accomplishments
Successfully managed high-volume workflows, including picking, batching, and processing 200+ Walmart OGP orders per day while maintaining pickup/delivery times under 3 minutes.
• Demonstrated strong leadership by delegating tasks, coordinating teams, and maintaining operational efficiency across multiple roles (Amazon Fresh, Walmart OGP, Inventory Lead).
• Achieved consistent 99–100% accuracy in inventory counts across multiple Publix and Food Lion locations; trusted to access secure areas including cigarette kiosks and lottery inventory.
• Completed full-store daily inventory counts and prepared data reports for management using digital systems and flash drives.
• Successfully led workflow planning and optimized route efficiency as an Amazon Flex delivery driver, scanning, loading, and delivering packages while meeting all delivery deadlines.
• Enhanced customer satisfaction through clear communication, proper substitution handling, and precise special-instructions delivery placements.
• Maintained strong compliance with road safety, inventory standards, and organizational policies across multiple jurisdictions and store environments.
• Supported multiple stores by traveling to new locations daily, demonstrating adaptability and reliability in fast-paced operational environments.
• Regulated workflow at Amazon Fresh by assigning tasks, maintaining productivity levels, and plugging yourself into multiple roles to prevent bottlenecks.
• Applied project-management methods such as time-blocking, task prioritization, resource allocation, process optimization, and quality assurance in all roles.
• Earned the Project Management certificate and Asana Workflow Specialist badge, reinforcing real-world PM experience with formal methodology and workflow automation skills.
Certification
Project Management Certificate
Asana Workflow Specialist Certificate
Timeline
Fulfillment Associate
Amazon
06.2025 - Current
Lead Inventory Specialist
PICS Inventory
05.2025 - 06.2025
Flex Driver
Amazon
10.2024 - 04.2025
Assistant Warehouse Manager
Amazon
07.2024 - 10.2024
Fulfillment Associate
Amazon
02.2023 - 07.2024
Digital Personal Shopper
Walmart
08.2022 - 02.2023
Stocker
Walmart
08.2020 - 07.2021
Team Leader
AMC Theatres
09.2018 - 08.2020
No Degree - Project Management
Southern New Hampshire University
Associate of Applied Science - Science
Tidewater Community College
Certificate - Workflow Specialists
Asana
Certificate - Project Management
Coursera