Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nashera Madison

Virginia Beach

Summary

Professional Implementation Consultant II at ADP with a proven track record in software implementation and client training. Expert in managing project risks and enhancing customer support, leading to increased client retention. Highly skilled in Salesforce and adept at fostering team collaboration, ensuring seamless system integration and exceptional service delivery. Proven record of managing complex projects and delivering impactful solutions. Known for strong team collaboration and adaptability to changing needs. Proficient in client communication and system integration.

Overview

3
3
years of professional experience

Work History

Implementation Consultant II

ADP
10.2021 - Current
  • Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
  • Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Assessed project scope to confirm details and understand customer expectations in advance.

Education

High School Diploma -

Ocean Lakes High School
Virginia Beach, VA
06-2013

Skills

  • Software implementation
  • Solution design
  • Implementation management
  • Data migration
  • Customer support
  • Project management
  • Client training
  • Issue resolution
  • Project planning
  • Telephone and email etiquette
  • Highly proficient in WFN/Salesforce
  • Reporting and documentation
  • Implementation and configuration
  • Attention to detail
  • Team Training
  • Organizational skills
  • Team collaboration
  • Active listening
  • Task prioritization
  • Self motivation
  • Mentoring Peers

Timeline

Implementation Consultant II

ADP
10.2021 - Current

High School Diploma -

Ocean Lakes High School

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Nashera Madison