NATALEE CAMERON
ARLINGTON
Overview
4
4
years of professional experience
Work History
IT Specialist Tier II
DIRECTVIZ SOLUTIONS, LLC
03.2025 - 12.2025
- Achieved seamless IT operations through expert installation and configuration of hardware and software. Enhanced workstation imaging for Mac and Windows systems, significantly improving overall efficiency.
- Identified and rectified system problems, facilitating swift communication and resolution of user inquiries.
- Conducted comprehensive maintenance activities aimed at improving overall system efficiency and fortifying security measures.
- Led cross-functional team interactions to create and deploy IT solutions customized for organizational objectives.
- Designed and implemented training sessions focused on enhancing the skills and knowledge of new federal and contracted employees for successful integration into their roles.
- Configured and maintained hardware and software systems to ensure seamless functionality for employee workstations.
- Diagnosed and rectified end-user challenges, contributing to a superior customer experience.
- Provided support in navigating key troubleshooting steps, ensuring effective and timely problem resolution.
- Executed detailed installation and configuration of hardware and software, supporting efficient IT operations.
- Diagnosed and addressed system issues, maintaining high standards of user support and satisfaction.
- Administered ServiceNow ticketing system for effective management and resolution of support actions and requests.
- Handled extensive call volumes, providing detailed solutions to technical inquiries.
- Performed comprehensive setup and ongoing support for computer systems and network connections, enhancing operational efficiency.
- Analyzed and rectified hardware, software, and network issues, enhancing overall system reliability.
- Configured user accounts and designated permissions to ensure appropriate access levels within the system.
- Resolved customer issues and offered technical solutions, ensuring effective communication through both phone and in-person channels.
Accounts Management Compliance Specialist
APR
06.2022 - 06.2024
- Responsible for protecting PIV card information and following security guidelines.
- Assisted with the creation, modification, and or deactivation of all US Patent and Trademark Employee accounts utilizing Active Directory.
- Collaborated with cross-functional teams to implement compliance solutions and mitigate risks.
- Ensured compliance with government regulations and maintained accurate records of identity verification activities.
- Process Employee Onboarding, Long Term Leave, and Separations.
- Responsible for USPTO PIV (Personal Identity Verification) enforcement.
- RSA/RST Fob creations and deletions.
- Resolved account lockouts and provided technical support for Active Directory
- Managed Active Directory user accounts for over 500 employees
- Provided training to new USPTO employees on compliance requirements and best practices, assisting with VPN connection, RST and RSA Soft Token issuance, PIV updating and enforcement, as well as troubleshooting needed to ensure the employees connect to the VPN without issue.
- FT Contractor for the USPTO
Education
High School Diploma - General Studies
Clay Center Community High School
Clay CenterSkills
IT problem resolution
Timeline
IT Specialist Tier II
DIRECTVIZ SOLUTIONS, LLC
03.2025 - 12.2025
Accounts Management Compliance Specialist
APR
06.2022 - 06.2024
High School Diploma - General Studies
Clay Center Community High School