Natalie Burch

Streamlined daily operations across front desk, housekeeping, and food & beverage departments, ensuring seamless service delivery for guests.

• Coordinated with events specialist to manage group bookings and execute events for hotel guests, enhancing overall guest experience.
• Acted as hiring manager, conducting interviews and evaluating candidates for guest experience specialist positions.
• Completed eCornell Voyage Leadership Certificate, enhancing leadership, communication, and decision-making skills.
• Developed foundational leadership skills through participation in Embark training offered by Marriott, preparing for future leadership roles.

• Developed expertise in food and beverage operations, improving menu presentation and service standards.
• Collaborated with management and team members to uphold service quality during peak dining hours.
• Provided high-quality service in fine-dining private club, enhancing member and guest satisfaction.
• Refined interpersonal communication and hospitality skills through daily engagement with club members.

• Chosen for concierge team to enhance VIP guest services during premier PGA Tour event.
• Coordinated guest experience and secured clubhouse in VIP areas and players club venues.
• Upheld exceptional service standards in high-volume event environment.
• Completed professional event training by PGA Tournament Professionals covering various job rotations.

• Coordinated preparation and service of hot meals for community members experiencing food insecurity, ensuring timely delivery and access to nutritious food.
• Assisted clients in accessing food and shelter services.
• Organized donations and sorted items for distribution.

• Guided campers with inflammatory bowel disease in structured camp activities, ensuring a supportive environment.
• Assisted in planning and executing camp activities for participants with chronic conditions.
• Coordinated logistics for events, ensuring all materials and supplies were prepared.
• Supported training sessions for staff on best practices in participant engagement.