Natalie Delgado
Falls Church
Summary
Dedicated Quality Assurance and Support Specialist with a strong background in managing inquiries, processing service requests, and delivering accurate, timely support in high-volume environments. Skilled in using CRM and ticketing systems to document interactions, track issues, and ensure efficient resolutions. Known for exceptional communication skills, strong attention to detail, and the ability to build positive, productive relationships with clients and colleagues. Consistently maintains a high standard of professionalism and service quality while adhering to organizational protocols.
Overview
8
8
years of professional experience
Work History
Quality Engineer
WebstaurantStore
Fairfax
08.2024 - 06.2025
- Developed automated test scripts using Selenium and Java for web applications.
- Assisted team members with product inquiries and service requests efficiently.
- Participated in team meetings to discuss strategies for improving the product/web application.
- Attended daily stand-up meetings with development teams to discuss progress of tasks assigned.
- Asked probing questions to determine service needs, and accurately input information into Jira, Azure DevOps, and Confluence.
- Utilized CRM systems to track stakeholder interactions and client activities.
- Developed strong relationships with clients through consistent follow-up communication.
- Processed tickets accurately while adhering to company protocols.
- Collaborated with developers to identify and resolve software defects effectively.
- Executed regression tests to ensure application stability after updates and changes.
- Performed exploratory testing and identified issues in the system before release.
- Documented test cases and results in Jira for tracking project requirements.
- Wrote SQL queries to verify data integrity across multiple databases.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Analyzed system requirements and developed test plans accordingly.
Senior Quality Engineer
Agile Thought
Fairfax
06.2021 - 05.2023
- Provided technical guidance and support to junior members within the team regarding automation framework design and implementation.
- Created detailed bug reports with screenshots of issues encountered during execution of tests.
- Performed manual and automated regression testing to identify defects in the software application.
- Participated in weekly meetings with stakeholders and product owners for requirement gathering and feature demonstration purposes.
- Designed, developed, and maintained automated tests using Java, Selenium WebDriver, TestNG, Maven.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Created and optimized automated testing tools for repetitive tasks.
Bartender
Cafe Citron
Washington
04.2017 - 12.2020
- Managed bar inventory and restocked supplies as needed.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
Skills
- Automated testing
- Test case design
- Quality assurance
- Defect tracking
- SQL querying
- Agile methodologies
- Software evaluation
- Performance testing
- Effective communication
- Continuous integration
- Team collaboration
- Analytical thinking
- Documentation and reporting
- Quality documentation
- Microsoft Suite Office
- Time management
Languages
English
Full Professional
Spanish
Professional
Timeline
Quality Engineer
WebstaurantStore
08.2024 - 06.2025
Senior Quality Engineer
Agile Thought
06.2021 - 05.2023
Bartender
Cafe Citron
04.2017 - 12.2020