Natalie Jordan
Midlothian
Summary
Efficient Refund Specialist known for high productivity and ability to complete tasks swiftly. Possess specialized skills in financial analysis, customer service, and regulatory compliance which enable effective management of refund processes. Excel in problem-solving, communication, and organizational abilities, ensuring smooth operations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Refund Specialist
Patient First
Glen Allen
11.2024 - Current
- Processed patient refund requests efficiently using internal systems.
- Reviewed billing discrepancies to identify refund eligibility for patients.
- Collaborated with healthcare providers to resolve billing issues promptly.
- Maintained accurate records of all refund transactions and communications.
- Assisted in training new staff on refund processing techniques.
- Expedited resolutions to correct customer problems and complaints.
Manager
Ruby Tuesday
Hopewell
06.2017 - 10.2024
- Managed daily operations to ensure high-quality customer service.
- Trained and mentored staff on restaurant procedures and standards.
- Oversaw inventory management and maintained stock levels effectively.
- Managed scheduling and meetings for all team members.
Education
Meadowbrook High School
Richmond, VASkills
- Refund processing
- Billing discrepancies
- Transaction record keeping
- Staff training
- Team management
- Inventory oversight
- Scheduling coordination
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Data analysis
- Dispute resolution
- Patience and tolerance
- Customer contact
- Account posting
- Team collaboration
- Job billing
- Teamwork
Timeline
Refund Specialist
Patient First
11.2024 - Current
Manager
Ruby Tuesday
06.2017 - 10.2024
Meadowbrook High School