Natalie McFarland
Chesapeake
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
Work History
Account Manager
TNT Surveillance, LLC
08.2021 - Current
- Spearhead the management and growth of key customer accounts, cultivating long-term relationships and ensuring high levels of customer satisfaction and retention
- Conduct comprehensive market research, identifying new prospects and achieving a30% expansion in the customer base
- Employ consultative sales techniques to understand client needs and deliver customized solutions, leading to a25% improvement in customer satisfaction metrics
- Collaborate closely with cross-functional teams, including marketing, to design and implement sales strategies that enhance lead generation by15%
East Coast Media Sales Manager
Gulf Energy Information
03.2019 - 08.2021
- Consistently exceeded sales quotas by20%, contributing to a substantial increase in company revenue
- Played a pivotal role in new product development and managed portfolio selling efforts, expanding the organization’s market presence
- Mentored and trained junior sales staff, sharing best practices in sales techniques, client management, and product knowledge
- Developed and maintained strong relationships with senior decision-makers, negotiating favorable contracts and securing high-value, long-term partnerships
- Stayed abreast of industry trends and competitive dynamics, offering clients valuable insights and recommendations to optimize their business outcomes
Area Sales Manager
Genex Services
08.2013 - 03.2019
- Managed a dynamic sales pipeline, consistently meeting and surpassing established financial goals
- Delivered compelling product/service presentations to both existing and prospective clients, generating significant business opportunities
- Coordinated and executed high-impact client events, including conferences and seminars with up to600 attendees, fostering brand awareness and customer loyalty
- Developed and implemented strategic sales initiatives, increasing market share and positioning the company for sustained success in a competitive industry
Education
Bachelor of Science - Business Administration
Longwood University
Farmville05-2008
Skills
- Lead Generation & Market Penetration
- Client Relationship Management
- Consultative Selling & Solution Development
- Sales Pipeline Optimization
- Cross-Functional Team Collaboration
- Contract Negotiation & Closing
Strategic Sales Planning & Execution
- Market Research & Competitive Analysis
- Exceptional Communication & Presentation Skills
- Mentoring & Team Development
- CRM Systems (Salesforce, HubSpot, etc)
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Digital Marketing Platforms (Google Analytics, Social Media Ad Tools)
Timeline
Account Manager
TNT Surveillance, LLC
08.2021 - Current
East Coast Media Sales Manager
Gulf Energy Information
03.2019 - 08.2021
Area Sales Manager
Genex Services
08.2013 - 03.2019
Bachelor of Science - Business Administration
Longwood University
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