Natalie Nelson
Newport News
Summary
Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns Proven track record of multitasking, attentiveness and courtesy Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Caribbean pools LLC
05.2022 - 08.2024
- Monitored safety of guests in and around swimming pool
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Attentively monitored swimmers to identify distress
- Checked pool and surrounding areas for hazardous conditions
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Daycare Teacher
Little Light House
12.2023 - 05.2024
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
Cashier Supervisor
JUICING LIFE BAR LLC
12.2022 - 08.2023
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Restaurant Hostess To-Go Server
Texas Roadhouse
02.2022 - 06.2023
- Provided customer service and was involved in training new team members each month
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
Education
High school diploma -
Ashworth College
06.2023
Skills
- Time management
- Leadership
- Communication skills
- Guest services
- Team Building
- Cashiering
- First Aid
- CPR and AED Certified
- Public Safety
- Team Bonding
- Emergency Response
- Relationship Building
- Leadership Qualities
Certification
- First Aid/CPR Certified
- Lifeguard Certified
- AED Certified
- Adult & Child CPR Certified
- Bloodborne Pathogens
- Babysitting Basics
Languages
Spanish
Limited Working
Timeline
Daycare Teacher
Little Light House
12.2023 - 05.2024
Cashier Supervisor
JUICING LIFE BAR LLC
12.2022 - 08.2023
Lifeguard
Caribbean pools LLC
05.2022 - 08.2024
Restaurant Hostess To-Go Server
Texas Roadhouse
02.2022 - 06.2023
High school diploma -
Ashworth College
- First Aid/CPR Certified
- Lifeguard Certified
- AED Certified
- Adult & Child CPR Certified
- Bloodborne Pathogens
- Babysitting Basics
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