Professional Summary
Overview
Work History
Education
Skills
Timeline

Natalie Nelson

TPMG
Newport News
2
years of professional experience

Results-driven professional with a diverse background in healthcare and public safety, offering experience in patient services, customer support, and security operations. Proven ability to thrive in fast-paced environments while delivering exceptional service, maintaining confidentiality, and handling sensitive situations with professionalism. Skilled in patient registration, insurance verification, appointment scheduling, conflict resolution, and effective communication. Known for strong organizational skills, attention to detail, adaptability, and a commitment to providing high-quality service while supporting both patients and team members.

Work History

Patient Service Representative

5 Months
TPMG | 02.2026 - Current
  • Managed patient inquiries and resolved issues efficiently to enhance overall service experience.
  • Scheduled appointments and coordinated with healthcare providers to optimize patient flow.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Provided administrative support, ensuring timely communication between patients and medical staff.

Master Control Operator

1 Year 2 Months
Virginia Peninsula Regional Jail | 10.2024 - 12.2025
  • Monitored inmate activities to ensure safety and compliance with facility regulations.
  • Participated in training sessions on crisis intervention and conflict resolution strategies.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Education

High School Diploma

Ashworth College | Norcross, GA | 04.2023

Skills

Customer service
HIPAA compliance
Patient scheduling
Crisis intervention
Conflict resolution skills

Timeline

Patient Service Representative

TPMG
02.2026 - CurrentRead More

Master Control Operator

Virginia Peninsula Regional Jail
10.2024 - 12.2025Read More

Ashworth College

High School Diploma
Read More
Natalie Nelson