Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Pack

Richmond

Summary

Dynamic Shift Leader at SUBWAY® Restaurants with expertise in team leadership and POS system operation. Enhanced customer satisfaction by resolving complaints and fostering a positive work environment. Successfully trained new employees, improving team productivity by 20%. Proven ability in conflict resolution and policy enforcement, ensuring operational efficiency and a cohesive workplace culture.

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Overview

2
2
years of professional experience

Work History

Shift Leader

SUBWAY®Restaurants
05.2023 - 07.2025
  • Assisted team in maintaining operational efficiency during shifts
  • Learned safety protocols to ensure a secure working environment
  • Supported inventory management by organizing and restocking supplies
  • Provided customer service, addressing inquiries and resolving issues promptly
  • Collaborated with team members to achieve shift goals and maintain productivity
  • Adapted quickly to changing priorities and tasks throughout shifts
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Monitored equipment functionality, reporting maintenance needs as necessary
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

Education

Associate of Arts - Art & Science

West Point High School
West Point, VA
05-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Training assistance
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Staff training and development
  • POS system operation
  • Complaint resolution

Timeline

Shift Leader

SUBWAY®Restaurants
05.2023 - 07.2025

Associate of Arts - Art & Science

West Point High School

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Natalie Pack