Natalie Short
138 Mills Ln Stanley
Summary
Self motivated and dedicated professional with strong communication and time management skills. Proven ability to compete tasks accurately and on time. Excellent communicator and team player. Passionate about contributing to a positive work environment and achieving organizational objectives.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
Blue Ridge Bank
03.2024 - Current
- Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Provide excellent customer service by addressing customer inquiries and complaints, resolving issues, and promoting bank products and services.
- Attend bi-weekly meetings to ensure new policies and report back to the team.
- Represent the branch in community events and develop relationships with local businesses and organizations.
- Consistently completed reports accurately and on time, contributing to efficient workflow and decision-making.
Customer Service Advocate
Blue Ridge Bank
09.2021 - 03.2024
- Handled various banking transactions, including deposits, withdrawals, transfers, and check cashing accurately and efficiently.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and legality of documents.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent service to customers by greeting them, answering questions, and assisting with transactions.
Education
High School Diploma -
Page County High School
Shenandoah, VA05-2021
Skills
- Operations management
- Communication skills
- Banking
- Time management
- Team work
- Adaptability
Timeline
Assistant Branch Manager
Blue Ridge Bank
03.2024 - Current
Customer Service Advocate
Blue Ridge Bank
09.2021 - 03.2024
High School Diploma -
Page County High School
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