Natalya Gutierrez
RICHMOND
Summary
Caring Dining Room Server bringing 4+ years' experience working in food service. Strong interpersonal, communication and multitasking abilities. Adaptable professional committed to building friendly relations and looking for a new long-term position.
Overview
5
5
years of professional experience
Work History
Dining Room Server, Event Server
Bar West
03.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and suggesting proper pairings.
- Work banquet style events on occasion, including passing around hors d'oeuvres, hosting a satellite bar, and keeping up with large amounts of guests at once.
Dining Room Server
Can Can Brasserie
10.2022 - 08.2023
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Learn proper French barista etiquette; master the skill of using an espresso machine
- Establish friendly and professional relations with customers, maintain a positive attitude towards guests at all times.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
Dining Room & Poolside Bartender
Westwood Club
11.2020 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Engage in small talk with club members/clientele in order to establish a good rapport
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Master the point-of-sales (POS) computer system for order taking
- Assess club members’ needs and preferences and make recommendations on drinks
- Restock and replenish bar inventory and supplies from storage room on a regular basis.
Waitress, Event Server
Westwood Club - Dining Room
01.2020 - 12.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Be well-versed in the restaurant’s menu and suggest items to the customers
- Establish friendly and professional relations with customers, maintain a positive attitude towards guests at all times.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Sales Associate
Frost Gelato - A Gelato Shoppe
09.2019 - 02.2020
- Scoop and serve gelato, make waffle cones, prepare coffee, espresso beverages, and milkshakes.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Have excellent communication skills, attention to detail and a willingness to focus on great customer service every day.
Education
Illustration - Communication Arts
Virginia Commonwealth University
Richmond, VA12.2021
Fine Arts in Illustration -
Florida International University
Miami, FL07.2019
High School Diploma -
Ronald Reagan Senior High School
Doral, FL06.2017
Skills
- Reliable work ethic
- Exceptional customer service
- Point of sale operation
- Strong multitasking
- Sales Techniques
- Critical and Creative Thinking
Languages
Spanish
Native or Bilingual
Timeline
Dining Room Server, Event Server
Bar West
03.2023 - Current
Dining Room Server
Can Can Brasserie
10.2022 - 08.2023
Dining Room & Poolside Bartender
Westwood Club
11.2020 - 11.2022
Waitress, Event Server
Westwood Club - Dining Room
01.2020 - 12.2022
Sales Associate
Frost Gelato - A Gelato Shoppe
09.2019 - 02.2020
Illustration - Communication Arts
Virginia Commonwealth University
Fine Arts in Illustration -
Florida International University
High School Diploma -
Ronald Reagan Senior High School
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