NATAYA THOMAS
Chesapeake
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Signature Performance
Omaha
03.2020 - Current
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Freelancers Insurance
Omaha
09.2015 - 03.2020
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Prepared detailed reports on claim status, payment history, and other relevant information.
- Identified needs of customers promptly and efficiently.
Education
CMA program -
Metropolitan Community College
02.2018
CNA program -
Metropolitan Community College
11.2015
Diploma -
Central High School
05.2013
Skills
- Document management
- Problem solving
- Team collaboration
- Report preparation
- Recording and Documentation
- Customer service
- Communication skills
Volunteer Experience
Stephens Center, 04/27/17, Robert Wilson, 402-715-5456
Professional References
- Angela's Angels LLC - Angela McKinney - 757-300-6753 - Professional
- Bettie Cook - 757-806-0034 - Personal
Timeline
Customer Service Representative
Signature Performance
03.2020 - Current
Customer Service Representative
Freelancers Insurance
09.2015 - 03.2020
CMA program -
Metropolitan Community College
CNA program -
Metropolitan Community College
Diploma -
Central High School
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