Nathan Conlin
Clifton Forge
Summary
Dedicated professional with a strong focus on enhancing customer satisfaction through high-quality food service. Demonstrated expertise in staff training and performance management, leading teams to exceed operational goals. Extensive experience in time management and multitasking, ensuring efficient service delivery. Proven ability to maintain high standards in vehicle cleaning and refurbishment, with specialized skills in waxing, buffing, and upholstery care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Triangle Country Store
Clifton Forge
07.2021 - 11.2024
- Assisted with menu planning, budgeting and cost control processes in the kitchen.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Monitored inventory levels of ingredients, supplies and equipment.
- Developed menus for special occasions and events as requested by management.
- Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
- Established standards for portion sizes and plating presentation.
- Implemented strategies for improving efficiency in the kitchen while minimizing waste.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
- Performed regular inspections of storage areas, coolers, freezers, ovens.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
- Collaborated with server trainees to promptly resolve potential customer concerns.
Assistant Manager/manager
Eagle Truck Wash
Daleville
10.2015 - 07.2018
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Store Manager
Subway of Valley View Mall
Roanoke
07.2011 - 05.2015
- Assessed operational efficiency across store departments for enhanced productivity.
- Organized promotional events to boost product visibility and sales.
- Updated POS system with new products and promotional offers to improve customer experience.
- Managed daily banking activities, including deposits and withdrawals, ensuring accuracy.
- Resolved customer complaints promptly to foster loyalty and satisfaction.
- Identified cost-saving opportunities through waste reduction initiatives to enhance profitability.
- Implemented systems for efficient tracking of stock movement, minimizing loss.
- Recruited, trained, and supervised new employees to build a competent team.
Education
Building Maintenance - Reconstruction,autocad And Construction.
4000hr. Apprenticeship Licence
Pound, VA04-2009
HVAC Certification Universal And Automotive - conventional epa standards for HVAC systems and ha
HVAC
Pound, VA04-2008
GED -
Olympia HS
Stanford, IL01-1993
Skills
- Inventory management
- Employee training
- Customer service
- Team leadership
- Conflict resolution
- Time management
- Record keeping
- Communication skills
- Active listening
- Positive attitude
- Computer proficiency
- Verbal communication
- PPE compliance
- Attention to detail
- Multitasking
- Planning
Affiliations
- I enjoy archery (been shooting since i was four).. I also enjoy flying civilian drones .
Certification
- hvac cert universal... HVAC cert auotomotive .... 4000 hr apprenticeship license in va. for building maintenance... serve safe managerial current va. 10hr OSHA cert.card.red card certified cpr first aid adult infant and senior.
Languages
asl
Elementary
References
References available upon request.
Timeline
Kitchen Supervisor
Triangle Country Store
07.2021 - 11.2024
Assistant Manager/manager
Eagle Truck Wash
10.2015 - 07.2018
Store Manager
Subway of Valley View Mall
07.2011 - 05.2015
Building Maintenance - Reconstruction,autocad And Construction.
4000hr. Apprenticeship Licence
HVAC Certification Universal And Automotive - conventional epa standards for HVAC systems and ha
HVAC
GED -
Olympia HS
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