Nathan Donley
Radford,VA
Summary
Experienced in team leadership, operational management, and delivering exceptional customer service. Utilizing strategic planning and problem-solving skills to optimize team productivity and elevate service quality. Proven track record of cultivating a collaborative and adaptable workplace environment. Proficient in utilizing various computer programs to efficiently complete tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Jersey Mike's
10.2024 - Current
- Managed prep for the day
- Lead team by example
- Set up tills for the day
- Create a welcoming atmosphere based around hospitality
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw grill and slicer and cleaned equipment after every shift.
- Reduced food waste through effective inventory management and menu planning.
Assistant Manager
Little Caesars
08.2024 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant Manager
Regal Entertainment Group
11.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Team lead
Regal Entertainment Group
07.2023 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated customer needs and feedback to drive product and service improvements.
Floor Staff
Regal Entertainment Group
06.2022 - 07.2023
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards.
- Managed efficient cash register operations.
Truck Unloader/Stocker
Lowe's Home Improvement
04.2022 - 06.2022
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Sorted and properly arranged items.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Upheld strict compliance to company policies and OSHA regulations during the entire unloading process.
Loader
UPS
11.2021 - 01.2022
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 80 pounds on conveyor belts to transport items.
Front End Associate
Walmart
11.2020 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - HVAC Trade
New River Community College
Dublin, VA02.2023
High School Advanced Diploma -
William Fleming High School
Roanoke, VA06.2021
Skills
- Leadership & Staff Supervision: Experience in team management, employee training, and supervising staff to ensure effective operations
- Restaurant & Hospitality Management: Proven expertise in restaurant management, kitchen operations, and customer service within a hospitality environment
- Operations & Warehouse Management: Skilled in overseeing warehouse operations, order picking, stocking, shipping, receiving, and logistics management
- Food Safety & Workplace Safety: Knowledgeable in food safety standards, OSHA regulations, and ensuring a safe work environment
- Conflict Resolution & Problem Solving: Strong ability to address conflicts and resolve issues efficiently while maintaining workplace harmony
- Customer Service & Sales Proficiency: Dedicated to providing excellent customer service, handling inquiries, and driving sales performance
- Cash Handling & Cashiering: Expertise in managing cash, processing transactions, and ensuring accurate financial handling
- Forklift & Pallet Jack Operation: Competent in operating forklifts and pallet jacks for efficient material handling and storage
- Scheduling & Performance Improvement: Experienced in scheduling staff, optimizing performance, and enhancing operational efficiency
- Loss Prevention & Inventory Control: Implementing effective loss prevention strategies, inventory management, and stocking techniques
Certification
- OSHA 30, 02/01/23, Present
- Driver's License
Timeline
Shift Lead
Jersey Mike's
10.2024 - Current
Assistant Manager
Little Caesars
08.2024 - 10.2024
Assistant Manager
Regal Entertainment Group
11.2023 - 07.2024
Team lead
Regal Entertainment Group
07.2023 - 11.2023
Floor Staff
Regal Entertainment Group
06.2022 - 07.2023
Truck Unloader/Stocker
Lowe's Home Improvement
04.2022 - 06.2022
Loader
UPS
11.2021 - 01.2022
Front End Associate
Walmart
11.2020 - 11.2021
No Degree - HVAC Trade
New River Community College
High School Advanced Diploma -
William Fleming High School
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