Nathan Wright
South Chesterfield
Summary
Dynamic Assistant Manager with a proven track record at Dunkin' Donuts, excelling in customer service and team leadership. Enhanced service quality through effective training programs and streamlined operations, resulting in improved customer satisfaction. Skilled in problem-solving and inventory management, fostering a collaborative and efficient work environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dunkin' Donuts
2024 - Current
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Implemented training programs for new team members, enhancing service quality and teamwork.
- Managed inventory levels, reducing waste through effective supply chain practices.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection and provided detailed information on features and benefits.
Assistant Manager
BoddieNoell Enterprises
2025 - 2025
- Streamlined communication between front-line staff and management, improving issue resolution times.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
- Analyzed customer feedback to identify service enhancement opportunities and improve overall experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Insider
Marcos's Pizza
2025 - 2025
- Trained new staff on company policies, service standards, and operational procedures to ensure consistency.
- Developed comprehensive knowledge of products to effectively address customer needs and concerns.
Csr
Pizza Hut
2023 - 2024
- Processed transactions accurately using point-of-sale systems and maintained cash handling procedures.
- Collaborated with team members to enhance customer satisfaction and streamline service delivery.
- Managed customer feedback, ensuring timely follow-up and resolution of issues raised.
Assistant Teacher
Petersburg City Public Schools
2022 - 2022
- Facilitated small group activities to enhance student engagement and understanding.
- Provided individualized support to students with diverse learning needs.
- Collaborated with educators to develop educational materials and resources.
- Monitored student progress and reported observations to teaching staff.
Education
High School Diploma -
Meadowbrook High School
Chesterfield, VANo Degree - Biology
Norfolk State University
Norfolk, Virginia, VASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Compassionate caregiver
- Reliable team player
- Patient monitoring
- Dressing assistance
- Infection control
Certification
CPR
Timeline
Assistant Manager
Dunkin' Donuts
2024 - Current
Assistant Manager
BoddieNoell Enterprises
2025 - 2025
Insider
Marcos's Pizza
2025 - 2025
Csr
Pizza Hut
2023 - 2024
Assistant Teacher
Petersburg City Public Schools
2022 - 2022
High School Diploma -
Meadowbrook High School
No Degree - Biology
Norfolk State University