Nathaniel Jones
Midlothian
Summary
I am a motivated individual with experience in customer service and sales. I excel in relationship building and upselling. I am adept at resolving complex issues and enhancing customer satisfaction, I leverage strong problem-solving skills and product knowledge to drive business growth and retention. I am experienced with enhancing customer interactions to boost loyalty and sales. I utilize effective communication and problem-solving strategies to address customer needs. I have a track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Cintas First Aid and Safety
06.2021 - Current
- Developed strong customer relationships, fostering loyalty and repeat business.
- Handled inquiries efficiently, resolving issues quickly to enhance customer satisfaction.
- Trained new team members on product knowledge and effective sales techniques.
- Analyzed customer data to tailor recommendations and drive upselling initiatives.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Customized sales pitches to match customer needs, leading to higher conversion rates.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Trained new employees on customer service, sales tactics, Cintas culture/policies and organizing strategies.
Supervisor
Cavalier Moving Company
04.2020 - 05.2021
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new staff, enhancing team performance and operational knowledge.
- Conducted quality inspections of completed moves, maintaining high customer satisfaction standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Collected, arranged, and input information into database system.
Lead Busser, Lead Host, Lead Server, Bartender
Chuy's Tex-Mex Restaurant
10.2015 - 04.2020
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure prompt delivery of food orders.
- Adapted quickly to changing priorities in fast-paced restaurant environment.
- Helped create a welcoming atmosphere through attentive service and hospitality skills.
- Developed strong communication skills while interacting with guests and team members.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Contributed to positive guest experiences through friendly interactions while serving water refills or assisting with inquiries about menu items.
- Promoted operational efficiency by coordinating with host/hostess to ensure proper seating of guests and facilitate table turnover in a timely manner.
- Trained new staff in bussing, hosting and serving
- Offered product samples, answered questions and helped customers find items.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted and seated guests, ensuring positive first impressions and efficient table assignments.
- Assisted in managing waitlists and reservations using digital scheduling tools.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Served high customer volumes during special events, nights, and weekends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upheld strict regulations for safe alcohol service and food safety.
Plumber
Robinsons Plumbing
09.2018 - 10.2019
- Installed plumbing systems in residential and commercial properties, ensuring compliance with safety codes.
- Conducted routine maintenance checks on plumbing systems, preventing future issues through proactive measures.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Read blueprints to determine appropriate materials and procedures for each project.
- Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions.
- Assisted with repairs to steam, drainage, and sewer lines.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Installed modern plumbing systems in new constructions, ensuring compliance with local codes.
Education
High School Diploma -
Manchester High School
Midlothian, VA06-2015
Skills
- Customer engagement
- Effective time management
- Engaged listening
- Goal oriented
- Problem-solving
- Product knowledge
- Conflict resolution
- Cultural awareness
- Critical thinking
- Customer complaint resolution
- Customer needs assessment
- Business growth and retention
- Relationship building
- Upselling
- Decision-making
- Multitasking and organization
- Empathy and patience
- Adaptability and flexibility
- Phone etiquette
- Email communication
- Client relationship management
- Sales techniques
- Negotiation tactics
- Multitasking
- Excellent communication
- Teamwork and collaboration
- Professionalism
- Sales training
Accomplishments
Achieved Winners Circle twice
Became a Certified Route Trainer
I have trained 5 new partners and all 5 have hit Pinnacle Club multiple times and Summit at least once.
I have won a number of contests both local and regional including the Midwest May Agreement Contest
I have completely taken over a few customers safety business
Certification
Certified Route Trainer
Timeline
Customer Service Sales Representative
Cintas First Aid and Safety
06.2021 - Current
Supervisor
Cavalier Moving Company
04.2020 - 05.2021
Plumber
Robinsons Plumbing
09.2018 - 10.2019
Lead Busser, Lead Host, Lead Server, Bartender
Chuy's Tex-Mex Restaurant
10.2015 - 04.2020
High School Diploma -
Manchester High School
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