Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nathaniel Jones

Midlothian

Summary

I am a motivated individual with experience in customer service and sales. I excel in relationship building and upselling. I am adept at resolving complex issues and enhancing customer satisfaction, I leverage strong problem-solving skills and product knowledge to drive business growth and retention. I am experienced with enhancing customer interactions to boost loyalty and sales. I utilize effective communication and problem-solving strategies to address customer needs. I have a track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Sales Representative

Cintas First Aid and Safety
06.2021 - Current
  • Developed strong customer relationships, fostering loyalty and repeat business.
  • Handled inquiries efficiently, resolving issues quickly to enhance customer satisfaction.
  • Trained new team members on product knowledge and effective sales techniques.
  • Analyzed customer data to tailor recommendations and drive upselling initiatives.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Customized sales pitches to match customer needs, leading to higher conversion rates.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Trained new employees on customer service, sales tactics, Cintas culture/policies and organizing strategies.

Supervisor

Cavalier Moving Company
04.2020 - 05.2021
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored new staff, enhancing team performance and operational knowledge.
  • Conducted quality inspections of completed moves, maintaining high customer satisfaction standards.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Collected, arranged, and input information into database system.


Lead Busser, Lead Host, Lead Server, Bartender

Chuy's Tex-Mex Restaurant
10.2015 - 04.2020
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure prompt delivery of food orders.
  • Adapted quickly to changing priorities in fast-paced restaurant environment.
  • Helped create a welcoming atmosphere through attentive service and hospitality skills.
  • Developed strong communication skills while interacting with guests and team members.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
  • Contributed to positive guest experiences through friendly interactions while serving water refills or assisting with inquiries about menu items.
  • Promoted operational efficiency by coordinating with host/hostess to ensure proper seating of guests and facilitate table turnover in a timely manner.
  • Trained new staff in bussing, hosting and serving
  • Offered product samples, answered questions and helped customers find items.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Greeted and seated guests, ensuring positive first impressions and efficient table assignments.
  • Assisted in managing waitlists and reservations using digital scheduling tools.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Served high customer volumes during special events, nights, and weekends.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Upheld strict regulations for safe alcohol service and food safety.

Plumber

Robinsons Plumbing
09.2018 - 10.2019
  • Installed plumbing systems in residential and commercial properties, ensuring compliance with safety codes.
  • Conducted routine maintenance checks on plumbing systems, preventing future issues through proactive measures.
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Measured, threaded, and cut materials to correct angles.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
  • Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
  • Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions.
  • Assisted with repairs to steam, drainage, and sewer lines.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Installed modern plumbing systems in new constructions, ensuring compliance with local codes.

Education

High School Diploma -

Manchester High School
Midlothian, VA
06-2015

Skills

  • Customer engagement
  • Effective time management
  • Engaged listening
  • Goal oriented
  • Problem-solving
  • Product knowledge
  • Conflict resolution
  • Cultural awareness
  • Critical thinking
  • Customer complaint resolution
  • Customer needs assessment
  • Business growth and retention
  • Relationship building
  • Upselling
  • Decision-making
  • Multitasking and organization
  • Empathy and patience
  • Adaptability and flexibility
  • Phone etiquette
  • Email communication
  • Client relationship management
  • Sales techniques
  • Negotiation tactics
  • Multitasking
  • Excellent communication
  • Teamwork and collaboration
  • Professionalism
  • Sales training

Accomplishments

Achieved Winners Circle twice

Became a Certified Route Trainer

I have trained 5 new partners and all 5 have hit Pinnacle Club multiple times and Summit at least once.

I have won a number of contests both local and regional including the Midwest May Agreement Contest

I have completely taken over a few customers safety business




Certification

Certified Route Trainer


Timeline

Customer Service Sales Representative

Cintas First Aid and Safety
06.2021 - Current

Supervisor

Cavalier Moving Company
04.2020 - 05.2021

Plumber

Robinsons Plumbing
09.2018 - 10.2019

Lead Busser, Lead Host, Lead Server, Bartender

Chuy's Tex-Mex Restaurant
10.2015 - 04.2020

High School Diploma -

Manchester High School

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