Nautica Mendez
Virginia Beach,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
CYP Program Assistant
US Navy
03.2024 - Current
- Developed and implemented daily schedules and activity plans for 20 children and youth, incorporating their individual needs and interests.
- Provided input and guidance on schedules and plans created by junior-level staff.
- Executed a variety of activities and special events tailored to the physical, social, emotional, and cognitive development of participants.
- Adapted program activities to accommodate special instructions from parents, including dietary restrictions and physical needs.
- Designed and implemented specialized program options for children and youth with special requirements.
- Led and facilitated both planned and spontaneous program activities, demonstrating developmentally appropriate practices.
- Modeled and promoted best practices in safety, fitness, health, and nutrition.
- Prepared and maintained indoor and outdoor activity areas, including setting up displays and bulletin boards.
- Fostered a positive and engaging program environment that encouraged positive interactions among participants and with adults.
- Ensured the safety and well-being of children and youth during all program activities, including field trips and special events.
- Acted as a mandatory reporter, diligently observing for and reporting any signs of illness, abuse, or neglect.
- Communicated professionally with parents, employees, and command personnel, providing daily feedback on children's progress and program activities.
- Observed and documented the developmental progression of children and youth, using this information to inform program planning.
- Participated in program evaluations using various assessment tools to ensure program quality and effectiveness.
- Assisted in achieving and maintaining DoD certification and national accreditation for the program.
Caregiver
IHSS In Home Support Services
08.2019 - 12.2021
- Enhanced patient comfort by supporting bathing and dressing needs.
- Facilitated client transportation for errands and medical appointments.
- Reported patient concerns to nurse supervisor for improved care.
- Monitored patients for changes in condition and reported injuries.
- Supported mobility and independence for disabled individuals, ensuring safety.
- Examined and treated minor injuries, referring patients to medical professionals.
Front Office Manager
Airtron Heating & Air Conditioning
05.2021 - 09.2021
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Monitored office inventory to maintain supply levels.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Hostess
Tilted Kilt
01.2021 - 04.2021
- Ensured accurate patient information during transactions, adhering to standard protocols.
- Communicated corporate objectives through memos and updates to all departments.
- Handled customer inquiries via phone and directed calls to appropriate staff.
- Managed customer complaints effectively, escalating major issues to on-duty manager.
- Provided dining information and facilitated reservations through telephone responses.
- Coordinated reservations and takeout orders, addressing service inquiries efficiently.
Barista
Simply Sweet Cafe
08.2017 - 06.2018
- Enhanced customer satisfaction by memorizing specialty coffee recipes and seasonal offerings.
- Facilitated beverage orders through effective communication and personalized recommendations.
- Ensured service stations were stocked with necessary paper products and preparation items.
- Resolved customer concerns promptly to strengthen brand loyalty and repeat business.
- Maintained cleanliness and organization of workspace for efficient team operations.
- Supported event setups by collaborating with restaurant staff for seamless execution.
Education
B. A. - Behavioral Health Science with an emphasis on adolescence
Grand Canyon University
Phoenix, AZ01.2026
Skills
- Flexible Schedule
- Client Transportation
- HIPAA Compliance
- Client Documentation
- Verbal and Written Communication
- Dependable and Responsible
- Time Management
- Information Confidentiality
- Quality Assurance
- Customer Service
- Process Improvement
- Team Building and Supervision
- Computer Reservations Systems
- Document analysis
- Continuous process improvement
- Problem-solving
Timeline
CYP Program Assistant
US Navy
03.2024 - Current
Front Office Manager
Airtron Heating & Air Conditioning
05.2021 - 09.2021
Hostess
Tilted Kilt
01.2021 - 04.2021
Caregiver
IHSS In Home Support Services
08.2019 - 12.2021
Barista
Simply Sweet Cafe
08.2017 - 06.2018
B. A. - Behavioral Health Science with an emphasis on adolescence
Grand Canyon University