Navia Bynum
Richmond
Summary
Energetic and customer-focused server with experience in a fast-paced restaurant and hospitality environment. Skilled in upselling, multitasking, and delivering high-quality guest experiences that drive repeat business and tip growth.
Overview
5
5
years of professional experience
Work History
Communications Specialist
Brown Greer Legal Service
Richmond
02.2026 - Current
- Communicated with clients to gather necessary documentation and information.
- Assisted team members in resolving claim-related inquiries and issues.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Processed incoming claims, including data entry into the system.
Server
Kickback Jack's
Midlothian
01.2025 - Current
- Provided excellent customer service to enhance dining experience.
- Took and processed orders accurately using point-of-sale system.
- Assisted in training new servers on restaurant procedures and standards.
- Maintained cleanliness and organization of dining area and tables.
Server/Bartender
Spa Mirbeau
Albany
08.2022 - 02.2025
- Provided excellent customer service in fast-paced dining environment.
- Managed inventory by tracking supplies and placing orders as needed.
- Trained new staff on bartending techniques and customer interaction skills.
- Performed opening and closing duties including restocking supplies.
Server/Hostess
Ralphs Italian Restaurant
Albany
03.2021 - 01.2023
- Welcomed guests and managed seating arrangements in a busy restaurant environment.
- Handled guest inquiries and resolved issues promptly with professionalism.
- Trained new servers on menu knowledge and customer service standards.
- Implemented best practices for food safety and sanitation compliance.
Education
Associate of Science -
Hudson Valley Community College
Troy, NY05-2022
Esthetics
Aesthetic Science Institute
Latham, NY07-2021
Skills
- Customer service and guest experience
- Upselling and sales
- Fast-paced multitasking
- Cash handling and POS systems
- Communication and teamwork
- Conflict resolution
- Time management
Timeline
Communications Specialist
Brown Greer Legal Service
02.2026 - Current
Server
Kickback Jack's
01.2025 - Current
Server/Bartender
Spa Mirbeau
08.2022 - 02.2025
Server/Hostess
Ralphs Italian Restaurant
03.2021 - 01.2023
Associate of Science -
Hudson Valley Community College
Esthetics
Aesthetic Science Institute