Nazanin Malek
Alexandria
Summary
Dynamic professional with extensive experience at M&T Bank, excelling in leadership and team coordination. Proven track record in enhancing operational efficiency and customer satisfaction through meticulous data management and problem-solving. Proficient in Microsoft Office Suite, demonstrating strong communication skills and a commitment to excellence in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Business Banking Senior Relationship Banker / Universal Banker / Relationship Banker
M&T Bank
McLean
04.2022 - 03.2025
- Provided advanced administrative and customer support to business and retail clients in-person and over the phone.
- Managed front-desk and call center operations, greeting clients, answering high-volume calls, and resolving complex inquiries.
- Coordinated internal programs including loan services, payment plans, and account management; tracked schedules and client data for smooth operations.
- Entered and maintained large volumes of customer and transaction data with exceptional accuracy.
- Created and analyzed Excel reports to support management decision-making.
- Trained new employees and collaborated with teammates, demonstrating leadership and mentorship skills.
- Contributed to process improvements that increased efficiency, accuracy, and customer satisfaction.
- Recognized for accuracy, reliability, and ability to handle complex administrative tasks; demonstrated strong team coordination and problem-solving skills.
Customer Service Associate
Wegmans Food Markets
Fairfax
01.2020 - 02.2022
- Delivered excellent customer service in a high-volume retail environment.
- Assisted with payments, returns, product questions, and issue resolution.
- Maintained product knowledge and supported team operations efficiently.
Office Manager
ESAM
Tehran
08.2018 - 12.2019
- Managed daily office operations, scheduling, filing, and recordkeeping.
- Assisted clients and team members with administrative tasks and problem resolution.
- Coordinated meetings, prepared reports, and ensured a smooth workflow.
- Maintained accurate records, and supported document preparation.
- Developed and implemented office procedures to enhance administrative efficiency.
Education
Bachelor of Science - Law, Business Administration
Islamic Azad University
Tehran, Iran09-2018
Skills
- Leadership and team coordination
- Reception and front desk management
- Call center support
- Data entry and recordkeeping
- Reporting and analysis
- Program support and registration
- Microsoft Office Suite proficiency
- Communication skills
- Organizational skills
- Problem-solving abilities
- Multitasking capabilities
- Deadline prioritization
Websites
Additional Information
Over 6 years of administrative and customer support experience in banking, office, and retail environments., Flexible schedule Monday-Friday, 8 a.m.-7 p.m., with weekend availability., Experienced in managing client payments, registrations, and maintaining accurate records., Demonstrated ability to learn quickly and grow into expanded responsibilities.
Languages
Persian
Native/ Bilingual
Arabic
Limited
Timeline
Business Banking Senior Relationship Banker / Universal Banker / Relationship Banker
M&T Bank
04.2022 - 03.2025
Customer Service Associate
Wegmans Food Markets
01.2020 - 02.2022
Office Manager
ESAM
08.2018 - 12.2019
Bachelor of Science - Law, Business Administration
Islamic Azad University