Nazareth Bishop
Summary
Telecommunications Specialist with over four years of experience in managing telecommunications inventory and providing expert support for Google and Microsoft Mobile Device Management, as well as Cisco Unified Contact Center Express software. Demonstrated ability to install, maintain, and troubleshoot complex telecommunication systems, consistently delivering high-quality results through a collaborative project approach. Holds a degree in Computer and Information Science with a focus on Software Development, skilled in identifying customer telecommunications challenges and implementing effective solutions. Recognized for reliability and adaptability, with strong capabilities in network configuration and problem-solving.
Overview
13
13
years of professional experience
Work History
Telecommunications Technician Specialist
Virginia Department of Taxation
03.2023 - 01.2026
- Executed requisition, inventory management, and deployment of over 100 iPhones and iPads to Virginia state personnel.
- Ordered, deployed, and provided ongoing support for mobile device management software to enhance operational efficiency.
- Conducted comprehensive installation and troubleshooting processes for Google and Microsoft Intune MDM, ensuring optimal functionality and user support.
- Executed implementation of Apple Business Manager to enhance mobile device management capabilities.
- Directed deployment and maintenance of over 200 devices across multiple internal agencies to support seamless operations.
- Leveraged Lansweeper for efficient ticketing management, successfully resolving over 100 tickets.
- Oversaw deployment and maintenance of 10+ audio and video systems, ensuring optimal utilization of small conference rooms.
Wireless Technician
Virginia Department of Taxation
02.2022 - 03.2023
- Managed inventory and coordinated the deployment of 100+ iPhones and iPads to support technology needs of Virginia state personnel.
- Coordinated the ordering and deployment of mobile device management software, ensuring effective support for end-users.
- Facilitated seamless installation and resolution of issues related to Google and Microsoft Intune MDM to enhance device management efficiency.
- Enhanced operational efficiency by supporting UCCX integration with CUCM.
- Executed ticketing operations using Lansweeper, achieving completion of 50+ tickets while maintaining optimal service quality.
- Provided subject matter expertise for ServiceNow VCC and CTSC projects to optimize service delivery.
Sales Associate
Historic Research Center, Inc.
11.2021 - 02.2022
- Analyzed audience behavior and crafted targeted content to maximize social media traffic and conversion rates.
- Crafted high-quality, engaging content for social media, email marketing, and company blog initiatives.
- Responded to phone inquiries to ensure exceptional customer service and satisfaction.
- Provided expert guidance on products and services, ensuring alignment with customer needs and expectations.
- Supported product selection and purchasing processes to enhance inventory management.
- Provided updates to supervisors regarding current market trends to enhance decision-making.
Maintenance Person
United States Navy, USN
05.2013 - 05.2017
- Executed routine inspections and maintenance on mechanical systems to uphold operational readiness.
- Diagnosed and repaired equipment malfunctions, enhancing reliability and performance of machinery.
- Implemented preventive maintenance schedules, minimizing downtime and improving efficiency across various systems.
- Trained junior personnel on safety protocols and maintenance procedures, fostering a culture of safety awareness.
- Conducted thorough inspections and maintenance procedures on more than 1000 small valves to uphold performance standards.
- Supported propulsion plant operations by ensuring proper maintenance and preservation of various components.
- Led collaboration with culinary specialist to achieve command objectives, ensuring tasks were completed with enthusiasm and precision.
- Oversaw painting and preservation initiatives to enhance divisional environments.
- Conducted comprehensive maintenance and repair activities on multiple propulsion plant equipment, accumulating over 1000 man hours to enhance reliability and performance.
Education
Bachelor of Science - Computer and Information Science with Software Development
East Coast Polytechnic Institute
Newport News, VA03-2020
Skills
- Acquisition processes
- Technical troubleshooting expertise
- Clear communication
- Order management
- Audio-visual systems management
- Wireless communication systems
- Active Directory administration
- Ticketing system expertise
- Remote technical support
- System software deployment
- Detail-oriented data management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 7 in the development of Mobile Device Refresh Project.
- Documented and resolved removal of a two factor authentication method preventing users from accessing company systems via login which led to delay of removal of said authentication method and a better plan implemented forward.
- Best Employee in Customer Experience award.
- Contributed to a reduction in operational costs of 30%.
- Increased number of resolved job tickets by 70% over previous year.
- Achieved 100% inventory asset compliance by completing inventory logging with accuracy and efficiency.
Timeline
Telecommunications Technician Specialist
Virginia Department of Taxation
03.2023 - 01.2026
Wireless Technician
Virginia Department of Taxation
02.2022 - 03.2023
Sales Associate
Historic Research Center, Inc.
11.2021 - 02.2022
Maintenance Person
United States Navy, USN
05.2013 - 05.2017
Bachelor of Science - Computer and Information Science with Software Development
East Coast Polytechnic Institute