Neal Starling
Glen Allen
Summary
Proactive warranty specialist in the home improvement sector, delivering exceptional customer service and ensuring compliance with building codes. Demonstrated ability to enhance team outcomes through innovative problem-solving and effective communication, leading to improved customer satisfaction and successful project completions.
Overview
45
45
years of professional experience
Work History
Customer Service Tech
Eagle Construction
01.2012 - 01.2026
- Schedule and perform warranty work or arrange to have work completed.
- Ensure contractual obligations are met and the homes are the product sold to the homeowner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Window Installer
Masterpiece Exteriors
01.2010 - 01.2012
- Executed precise installations of residential and commercial windows.
- Applied power drills and levels for precise window placements, enhancing installation accuracy.
- Conducted quality assurance inspections on windows before installation, ensuring adherence to standards.
- Coordinated with team members to meet project deadlines, ensuring timely completion of installations.
- Communicated with clients to gather specific preferences for window selections.
- Trained new installers on best practices and safety standards.
- Maintained compliance with safety protocols to protect team and clients during installations.
- Ensured cleanliness of work areas to minimize hazards and improve workflow.
Window and Door Installation Manager/Installer/Measure Tech
Champion Of Richmond
01.2000 - 01.2011
- Window and door installation manager.
- Managed installation of patio rooms, transforming outdoor spaces for improved usability and aesthetics.
- Executed installation of windows and doors, ensuring quality and adherence to specifications.
- Conducted precise measurements for installation projects.
Siding and Aluminum Trim Installer
Lakeside Insulation
01.1991 - 01.1999
- Executed site assessments to determine best installation methods and materials, ensuring project efficiency.
- Installed insulation materials in residential and commercial properties efficiently.
- Conducted quality checks on installed insulation to ensure compliance with standards.
- Adhered to local building codes and safety regulations during all installation activities.
- Cultivated relationships with suppliers for timely delivery of quality materials, contributing to project timelines.
- Calibrated systems during installation to enhance product functionality, ensuring compliance with customer specifications.
- Configured and tested systems to meet customer and manufacturer specifications.
- Maintained a clean and safe work area to prevent accidents and uphold professionalism.
Siding and Aluminum Trim Installer/Trainer
GT Duke
01.1986 - 01.1991
Sub-Contractor (Siding and Aluminum Trim Installer)
Teal Building Inc
01.1984 - 01.1986
Framing Crew, Home Improvement Contractor
01.1981 - 01.1984
- Executed fire restoration processes, restoring properties to pre-damage condition efficiently.
- Provided excellent customer service in fast-paced food environment.
- Prepared and served food items according to established standards.
- Maintained cleanliness and organization of workstations and dining areas.
Education
VSI - proper installation of
Vinyl siding institute
01-2010
Champion university - management training
Champion Of Richmond
01-2008
Richmond Technical school - HVAC
01-1987
J.Sargent Reynolds - construction-materials and methods of
01-1983
High School -
01-1981
Skills
- Customer support
- Customer relationship management
- Technical troubleshooting
- Quality assurance
- Service documentation
- Project management
- Analytical thinking
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Safety protocols
Timeline
Customer Service Tech
Eagle Construction
01.2012 - 01.2026
Window Installer
Masterpiece Exteriors
01.2010 - 01.2012
Window and Door Installation Manager/Installer/Measure Tech
Champion Of Richmond
01.2000 - 01.2011
Siding and Aluminum Trim Installer
Lakeside Insulation
01.1991 - 01.1999
Siding and Aluminum Trim Installer/Trainer
GT Duke
01.1986 - 01.1991
Sub-Contractor (Siding and Aluminum Trim Installer)
Teal Building Inc
01.1984 - 01.1986
Framing Crew, Home Improvement Contractor
01.1981 - 01.1984
VSI - proper installation of
Vinyl siding institute
Champion university - management training
Champion Of Richmond