Nechelle Lemagne
Hampton
Summary
Skilled Outside Machinist and Problem Resolution Specialist with a proven track record at Shipyard Marine and Amazon. Excelled in precision machining and fostering seamless team collaboration, significantly enhancing project outcomes and customer satisfaction. Demonstrated expertise in bearing installation and effective communication, ensuring safety and efficiency in high-stakes environments.
Overview
7
7
years of professional experience
Work History
Outside Machinist
Shipyard Marine
12.2023 - 01.2025
- Consistently maintained a clean and organized work environment, promoting safety and efficiency for all team members.
- Used various portable and fixed machine tools such as boring bars, milling machines, facing machines and drill presses.
- Supported new product development efforts by working closely with engineers to create prototypes for testing and validation purposes.
- Collaborated with cross-functional teams to troubleshoot complex mechanical problems and develop solutions.
Problem Resolution Specialist
Amazon
12.2021 - 01.2023
- Acted as a liaison between customers and internal teams to ensure seamless communication during the problem resolution process.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions for future reference.
- Developed and implemented new problem resolution strategies, resulting in improved overall customer experience.
- Provided exceptional support to customers experiencing technical or account-related issues, restoring confidence in the company''s services.
Shift Leader
Nabisco
01.2018 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
Education
Associate Degree In Nursing - Nurse
ECPI University
Virginia Beach, VA04.2018
Skills
- Precision machining
- Bearing installation
- Machine operation
- Torque wrench usage
- Forklift Operation
Timeline
Outside Machinist
Shipyard Marine
12.2023 - 01.2025
Problem Resolution Specialist
Amazon
12.2021 - 01.2023
Shift Leader
Nabisco
01.2018 - 11.2021
Associate Degree In Nursing - Nurse
ECPI University
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