Jira
NEHEMIAH ALI
Ashburn
Summary
Experienced technology professional with over 10 years in aviation, flight simulation, and data center operations. Skilled in system maintenance, troubleshooting, and technical problem-solving, with a degree in Business Administration and Information Systems. Known for ensuring system reliability and delivering efficient solutions in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician
Tik Tok (ByteDance Ltd.)
12.2024 - Current
- Maintained a high level of availability for all systems by addressing incidents quickly through effective root cause analysis and incident management processes.
- Improved system performance with regular firmware upgrades and patches for servers, switches, and other equipment.
- Streamlined processes for hardware installations, upgrades, and decommissioning to minimize service disruptions.
- Developed comprehensive documentation for data center processes, empowering team members to work more efficiently.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Assisted in the planning and execution of data center migrations, ensuring minimal disruption to end users.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured systems according to prescribed software and hardware frameworks.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Maintenance Coordinator
Paragon International
08.2024 - 11.2024
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
Flight Simulator Technician
Ethiopian Airlines
01.2023 - 05.2024
- Diagnosed and resolved issues in critical flight simulator servers, including visual, audio, simulation, motion, and control loading systems
- Logged and tracked defects using ServiceNow, performing non-routine hardware maintenance on servers, network devices, interface electronics, and simulation software
- Maintained accurate records of maintenance and troubleshooting activities in ServiceNow for streamlined operations and compliance
- Applied technical expertise and manufacturer documentation to troubleshoot and resolve complex system-level issues in flight simulators
- Disassembled, repaired, and reassembled electronic components to restore operational functionality in high-stakes systems
- Installed, upgraded, and replaced critical components, including visual generation servers, computer systems, and electronic circuit boards
- Conducted diagnostics at the component level to identify and resolve discrepancies in simulator systems and peripherals
- Archived and backed up software configurations to ensure version control, system stability, and rapid recovery during critical failures
- Provided on-call technical support and training to end users, ensuring optimal operation of flight simulation systems under high-pressure scenarios
Sr. Aircraft Avionics Component Technician
Ethiopian Airlines
12.2021 - 12.2022
- Supervised a team of15 technicians during night shift operations, ensuring smooth workflow, adherence to safety protocols, and timely completion of aircraft maintenance tasks
- Provided hands-on, on-the-job training to junior technicians, enhancing their technical skills in avionics troubleshooting and maintenance
- Managed and coordinated multiple projects, ensuring completion within deadlines while maintaining compliance with regulatory and safety standards
- Conducted micro-audits and self-evaluations of avionics component shops, identifying areas for improvement and implementing corrective actions to enhance operational efficiency
- Delivered classroom training sessions as a guest instructor at the Ethiopian Aviation Academy, educating Aircraft Maintenance Technician trainees on avionics systems, maintenance procedures, and safety standards
- Maintained detailed reports on maintenance activities, audit findings, and training outcomes, contributing to process improvements and knowledge sharing within the organization
Avionics Component Technician3
Ethiopian Airlines
12.2019 - 12.2021
- Performed maintenance and repair of aircraft avionics instruments including Cabin Pressure Selectors & Indicators, Airspeed and Vertical Speed Indicators, Flight Data Recorders, cockpit voice recorders and Underwater locator beacons
- Repaired, inspected and overhauled various avionics sensors, transducers and electro-mechanical components
- Performed insulation resistance, dielectric and Edi current tests on avionics components
- Performed modifications and Engineering orders (EO) on avionics components using Service Bulletins (SB), Component Maintenance Manuals (CMM), Aircraft Maintenance Manuals (AMM) and other Technical Documentations
Avionics Component Technician2
Ethiopian Airlines
12.2017 - 12.2019
- Performed routine & non-routine maintenance of various electrical, electronic, and electromechanical components
- Utilized multi-meters, insulation & dielectric testers to perform insulation resistance test, dielectric tests, bonding resistance and continuity tests on aircraft avionics components
- Set up, maintained, and operated necessary test equipment in accordance with required documentation to perform functional and operational tests of mechanical and electrical aircraft components for return to service
- Demonstrate effective repair techniques using acceptable practices including troubleshooting, soldering and application of protective coatings
- Ensured quality and efficiency of all maintenance & troubleshooting processes to provide timely, quality repairs of malfunctioning systems
Avionics Component Technician1
Ethiopian Airlines
12.2015 - 12.2017
- Performed maintenance, inspection, test, and repair of aircraft avionic/electronic components in an avionics bench repair environment in accordance with approved maintenance manuals and job methods
- Performed the installation and functional tests of electrical/avionics components including but not limited to Tire Pressure Sensors, hydraulic/pneumatic pressure sensors & engine temperature sensors, and thermocouples per Engineering specifications, drawings and maintenance manuals ensuring a defect free system
- Performed maintenance and repair of various types of Pitot-Static Systems
- Ensured that all work performed on the aircraft parts is properly and completely documented and ready for inspection
Assistant Avionics Component Technician
Ethiopian Airlines
12.2014 - 12.2015
- Successfully completed on-the-job training program and other initial training including Safety Management System, Fuel Tank Safety, Human Factor for Aviation Personnel, EWIS, FAA Aviation Regulations, and Aviation Airside Security Training
- Assisted senior technicians by performing tests, repairs, disassembly, assembly and inspection of aircraft avionics components
- Tested, refilled and inspected emergency oxygen bottles per component maintenance manuals and vendor technical documentation
- Complied with the company FOD program, tool control program,5-S program and all safety regulations
- Maintained a clean and orderly work area
Education
Bachelor's degree - Business Administration and Information Systems
Addis Ababa University
10.2021
Diploma - Avionics Technology
ETHIOPIAN AVIATION ACADEMY
11.2014
Certification
- Google IT Support Professional Certificate - Google.
- Networking Basics - Cisco
- Boeing 737,767,777,787 Flight Simulator Computer System Troubleshooting by Ethiopian Airlines
Software
ServiceNow Ticketing System
Maintenix (CMMS)
Microsoft Office (Word, Excel, Outlook)
Timeline
Data Center Operations Technician
Tik Tok (ByteDance Ltd.)
12.2024 - Current
Maintenance Coordinator
Paragon International
08.2024 - 11.2024
Flight Simulator Technician
Ethiopian Airlines
01.2023 - 05.2024
Sr. Aircraft Avionics Component Technician
Ethiopian Airlines
12.2021 - 12.2022
Avionics Component Technician3
Ethiopian Airlines
12.2019 - 12.2021
Avionics Component Technician2
Ethiopian Airlines
12.2017 - 12.2019
Avionics Component Technician1
Ethiopian Airlines
12.2015 - 12.2017
Assistant Avionics Component Technician
Ethiopian Airlines
12.2014 - 12.2015
Diploma - Avionics Technology
ETHIOPIAN AVIATION ACADEMY
Bachelor's degree - Business Administration and Information Systems
Addis Ababa University
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