Neil Bonner
Fairfax,NV
Summary
Dynamic retail professional with a proven track record at The UPS Store Inc., excelling in customer service and complex problem-solving. While at Lowe's I effectively assessed customer needs, driving sales through upselling and cross-selling strategies while maintaining operational efficiency.
Overview
13
13
years of professional experience
Work History
Sales Associate
The UPS Store Inc.
08.2019 - 05.2025
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor and restocked as needed.
- Solved customer challenges by offering relevant products and services to best serve their logistical needs.
- Answered customer questions about printing, and shipping services.
Retail Sales Specialist-Fashion Bath
Lowes
10.2012 - 02.2017
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Greeted customers and helped with product questions, selections, and purchases.
- Tightened security around store to reduce shrink and alleviate theft.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns.
- Maintained operational efficiencies while managing customers requests, store inventory, transactions, purchase orders, and pricing needs.
Education
No Degree - Petroleum Engineering
West Virginia University
Morgantown, WVHigh School Diploma -
Fairfax High School
Fairfax, VA06-2009
Skills
- Promotional support
- Retail loss prevention
- Customer needs assessment
- Sales training
- Complex Problem-solving
- POS system operation
- Order processing
- Meeting deadlines
- Customer service
- Upselling and cross selling
Eagle Scout, Boy Scouts of America 2008
Earned the rank of Eagle scout in 2008 from Crew 310 in Reston, Virginia.
Timeline
Sales Associate
The UPS Store Inc.
08.2019 - 05.2025
Retail Sales Specialist-Fashion Bath
Lowes
10.2012 - 02.2017
No Degree - Petroleum Engineering
West Virginia University
High School Diploma -
Fairfax High School
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