Nelson Diaz
Chesterfield
Summary
Experienced with managing and improving operational workflows to support organizational goals. Utilizes project management skills to ensure timely and efficient completion of tasks. Knowledge of team collaboration and problem-solving techniques to address operational challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Estimating & Operations Administrator
Ultrair HVAC Services
02.2024 - 12.2025
- Prepared and reviewed estimates, pricing sheets, and proposals for HVAC service and installation work.
- Managed invoicing, accounts receivable, and accounts payable tracking.
- Maintained organized business records, contracts, and financial documentation.
- Supported ownership with operational reporting and administrative coordination.
- Communicated with customers regarding estimates, billing, and scheduling.
- Assisted with permit tracking, insurance documentation, and compliance requirements.
- Provided bilingual support to clients and internal staff as needed.
- Fluent in English and Spanish
- Reliable transportation and flexible availability
- Strong attention to detail and ability to manage multiple priorities
Car Salesman
Nation Motors
08.2022 - 01.2024
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Maximized profit margins by negotiating optimal purchase prices from manufacturers or wholesalers.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
Sheet Metal Worker
M&e Contractors
02.2020 - 11.2021
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Fastened joints and seams together to assemble components into sheet metal products.
- Improved project efficiency by accurately measuring, cutting, and assembling sheet metal components.
- Enhanced workplace safety through proper use of tools and equipment during fabrication tasks.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Maintained a strong reputation for professionalism and craftsmanship through exceptional attention to detail and commitment to customer satisfaction.
BOH Line Cook
Texas Roadhouse
10.2018 - 06.2019
- Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
- Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
- Safely operated kitchen equipment, minimizing accidents and maintaining a secure work environment.
- Trained new hires, fostering a positive team environment and contributing to overall staff development.
- Maintained high standards of cleanliness, resulting in a consistently top-rated health inspection score.
Education
Bachelor of Arts - Business Administration
Brightpoint Community College
Midlothian, VA05-2025
High School Diploma -
James River Highschool
Midlothian, VA06.2021
Skills
- Customer Service
- Friendly and Enthusiastic
- Negotiations strength
- Competitive
- Sales Conversion
- Follow-up skills
- Sales and Marketing
- Sales Strategies
- Document management
- Logistics management
- Management
- Operations management
- Project management
- Email and Telephone Etiquette
- Sales closing
- Persuasion techniques
- Fluent bilingualism
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved any complaints or any issues a dissatisfied customer had.
- Supervised team of 4 staff members.
- Achieved great customer reviews by completing the sales with accuracy and efficiency.
Certification
- SalespersonLicense - 1.5 Year
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Timeline
Estimating & Operations Administrator
Ultrair HVAC Services
02.2024 - 12.2025
Car Salesman
Nation Motors
08.2022 - 01.2024
Sheet Metal Worker
M&e Contractors
02.2020 - 11.2021
BOH Line Cook
Texas Roadhouse
10.2018 - 06.2019
High School Diploma -
James River Highschool
Bachelor of Arts - Business Administration
Brightpoint Community College