Nelson Guffey
Union Hall
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
7
7
years of professional experience
Work History
Lead Implementation Specialist
Lauris Online
09.2023 - Current
- Manage new client onboarding, software implementation, business process/discovery and workflow design.
- Managed project timelines and deliverables, ensuring alignment with client expectations and company standards.
- Facilitated training sessions for clients, improving their understanding of system features and functionalities.
- Developed and maintained user documentation and training materials for end-users, enhancing usability.
- Primary point of contact for high-priority clients, achieving a 90%+ retention rate among accounts previously flagged as at-risk.
Director of Quality Assurance
Lauris Online
09.2019 - 09.2023
- Managed quality control processes, documentation, and compliance for EHR software systems.
- Developed and implemented standard operating procedures (SOPs) that improved accuracy and consistency across departments.
- Coordinated cross-functional teams to maintain project timelines and ensure seamless delivery of customized solutions.
- Collaborated with clients to ensure product accuracy and compliance, contributing to high customer satisfaction and repeat business.
- Provided performance insights and improvement recommendations to leadership to enhance product reliability and service delivery.
Education
Bachelor of Science - Computer Science
Radford University
Radford, VA05.2021
Associate of Applied Science - Business
Virginia Western Community College
Roanoke05.2017
Skills
- Project Management
- HIPAA Compliance
- Client Relations
- Issue Resolution
- Training and Development
- Quality Assurance
- Team Leadership
- Process Standardization
- Success Planning and Objective Alignment
- Microsoft Office
- Salesforce
Timeline
Lead Implementation Specialist
Lauris Online
09.2023 - Current
Director of Quality Assurance
Lauris Online
09.2019 - 09.2023
Bachelor of Science - Computer Science
Radford University
Associate of Applied Science - Business
Virginia Western Community College