Nessa Jose
Ashburn
Summary
Motivated and dependable high school student with over a year of experience in customer service, leadership, and child instruction. Skilled at communicating with families, supervising team members, and creating positive experiences in fast-paced environments. Recognized for strong work ethic, adaptability, and professionalism, with experience balancing rigorous academics while maintaining multiple jobs. Seeking opportunities to further develop leadership, business, and customer service skills.
Overview
3
3
years of professional experience
Work History
Deck Supervisor & Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
Ashburn, VA
08.2024 - 11.2025
- Supervise daily swim lesson operations to ensure a safe, organized, and positive learning environment for students, parents, and staff.
- Led team of instructors by addressing questions, resolving challenges during lessons, and facilitating smooth class transitions.
- Evaluate swimmers' abilities and determine when they are ready to advance to higher skill levels based on performance and safety standards.
- Cultivated positive relationships with parents through discussions on student progress, feedback, and recommendations for appropriate class placements.
- Teach swim lessons to children ranging from 4 months to 12 years old, adapting instruction to different ages, abilities, and learning styles.
- Focused on water safety while fostering confidence and skill development in young swimmers.
- Collaborate with management to ensure efficient daily operations and high-quality customer service.
- Earned Employee of the Month and was promoted to Deck Supervisor in less than one year in recognition of outstanding performance, leadership, and reliability.
Hostess
Blue Ridge Grill
Ashburn, VA
11.2025 - 01.2026
- Welcomed guests with professionalism, delivering exceptional customer service from arrival to seating.
- Greeted and seated guests, ensuring a welcoming dining experience.
- Manage reservations and waitlists while ensuring efficient seating during busy dining periods.
- Answer phone calls, assist guests with questions, and coordinate reservations accurately.
- Maintained clean, organized, and welcoming front-of-house environment to enhance guest experience.
- Supported team members during high-volume shifts, ensuring seamless operations and excellent guest experiences.
- Assisted in maintaining cleanliness and organization of dining area.
- Developed familiarity with menu items, offering recommendations to guests.
- Trained new hosts on operational procedures and customer service standards.
- Monitored dining room atmosphere, adjusting lighting and music for guest comfort.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Welcomed guests by greeting them at the entrance and guiding them to their tables., ensuring a welcoming dining experience.
Volunteer
Family Fest
Ashburn, VA
07.2023 - 06.2026
- Coordinated community events for families in need, enhancing participation through organized activities and efficient event operations.
- Engaged with elderly residents in nursing homes, fostering companionship and meaningful conversations that enriched their daily lives.
- Delivered free babysitting services for local families, showcasing responsibility and commitment to community support.
- Managed volunteer schedules and assignments, optimizing resource allocation for maximum efficiency.
- Developed promotional materials to enhance event visibility and engagement within the community.
- Facilitated training for new volunteers, enhancing team performance and cohesion during events.
- Collaborated with local businesses to secure sponsorships and donations, increasing event funding support.
- Engaged with attendees during events, fostering positive relationships and gathering valuable community feedback.
Education
High School Diploma -
Briar Woods High School
Ashburn, VASkills
- Leadership
- Customer Service
- Teamwork
- Communication
- Scheduling skills
- Organization
- Problem Solving
- Aquatic Safety
- Lifeguard Training
- Conflict Resolution
- Microsoft Office
- Google Workspace
- Bilingual communication (English, Spanish, Malayalam)
- Attention to detail
- Team collaboration
- Leadership
- Community service
- Adaptability and dependability
- Time management
- Computer skills
- Relationship building
- Flexible schedule
- Decision-making
- Answering phones
- Activity Coordination
- Safety Compliance
- Program Organization
Timeline
Hostess
Blue Ridge Grill
11.2025 - 01.2026
Deck Supervisor & Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
08.2024 - 11.2025
Volunteer
Family Fest
07.2023 - 06.2026
High School Diploma -
Briar Woods High School